Excellent customer service. I received a response the next day.
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Cliente fidato
Verificato da Feefo
3 years ago
Super quick response
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Cliente fidato
Verificato da Feefo
3 years ago
Wonderful care given!
Ovusense customer services were understanding, kind and professional. I felt in safe hands when something went wrong. They sorted everything out swiftly and effectively. Thank you.
Kate
OvuSense
3 years ago
Thanks so much for taking the time to leave such amazing feedback!
I am so pleased that I was able to help and give you some reassurance. We do try our best to make all of customers feel valued and aim to provide a high standard of customer care.
Rest assured that I will pass on your kind comments to the entire Customer Support Team.
If you require any further assistance, please don't hesitate to reach out again.
Best wishes,
Kate S
Customer Support Advisor
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AB
Adelaide Baffour
Verificato da Feefo
3 years ago
Ciò che Adelaide Baffour ha detto su OvuSense:
Excellent
Great customer support and quick in reply
Kate
OvuSense
3 years ago
Thanks for your kind comments, we always love to hear from our Users!
I am so glad that I was able to assist you in a timely manner and provide you with the information you required.
On behalf of the Customer Support Team, we look forward to hearing from you again.
Best wishes,
Kate S
Customer Support Advisor
0
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RC
Rebecca Conchie
Verificato da Feefo
3 years ago
Ciò che Rebecca Conchie ha detto su OvuSense:
Simply Amazing!
OvuSense is amazing! Just being able to track my highly irregular cycle as accurately as possible has done wonders for my mental health amid the trials and tribulations of trying to conceive. The...
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Kate
OvuSense
3 years ago
HI Rebecca,
Thanks so much for your fabulous review, we always love to hear when a User has such a positive experience!
I'm so glad that you have found the support from both the Customer Support and Technical Team extremely valuable. Ensuring that our Users feel heard and have a space to voice any concerns or ask questions, is really important to us.
We know only too well, how overwhelming trying to conceive can be, so to hear that OvuSense has been a reassuring and accurate tool for you, is wonderful!
We are so pleased that you are part of the OvuSense community and on behalf of the entire Team, we look forward to hearing from you again soon.
Best wishes,
Kate S
Customer Support Advisor
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Cliente fidato
Verificato da Feefo
3 years ago
Kate S is beyond awesome!
KATE S is AMAZING! From the way she explains everything, to her professional yet compassionate tone in the emails, to just being nice, is beyond me. Knowledgeable, beyond comprehension. She knows her...
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Kate
OvuSense
3 years ago
Thank you so much for taking the time to leave such amazing feedback!
I am so glad that I was able to help and your kind comments have truly made my day :) We always try our best to make our customers feel valued and provide access to information, helping to track their cycles.
Please don't hesitate to reach out again and look forward to speaking again soon.
Best wishes,
Kate S
Customer Support Advisor
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EW
Erica Wainscott
Verificato da Feefo
4 years ago
Ciò che Erica Wainscott ha detto su OvuSense:
Very responsive and helpful!!
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Cliente fidato
Verificato da Feefo
4 years ago
Excellent product and the customer support is always brilliant. Kate resolved an issue really promptly today and went above and beyond in doing so. Highly recommend
Kate
OvuSense
4 years ago
Thanks so much for the kind comments, this has really made my day!
I am so glad that I was able to provide a solution and get your account back up and running. As always, thank you for your continued patience and support, whilst we worked to resolve the technical issues. Ensuring that the customers needs are met, are at the forefront of everything we do.
I look forward to chatting with you again soon and please do let me know of you require any further assistance.
Best wishes,
Kate S
Customer Support Advisor
1
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DM
Dee Morse
Verificato da Feefo
4 years ago
Ciò che Dee Morse ha detto su OvuSense:
Very quick to respond
Kate
OvuSense
4 years ago
Hi Dee,
Thanks for taking the time to leave some feedback! We always appreciate hearing our user’s thoughts and experiences.
If you require any additional assistance, please do reach out again and a member of the team will be happy to help.
Best wishes,
Kate S
Customer Support Advisor
0
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Cliente fidato
Verificato da Feefo
4 years ago
Kate replied to my question quickly- on a weekend! I am very thankful.
Kate in customer service got back to me right away. I love the OvuSense core and the app. I appreciated the quick reply (on a Saturday morning)! As a woman TTC with PCOS and very irregular cycles,...
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Kate
OvuSense
4 years ago
Thanks for lovely review, I am so pleased that I was able to answer your query in a timely manner! We pride ourselves here at OvuSense, on providing a high-standard of customer support 7-days per week.
I'm so glad to hear that you are enjoying your OvuCore experience. With a clinically proven accuracy of detecting ovulation in 99% of cycles, it really is the most accurate tracker for Users with PCOS or/and irregular cycles.
On behalf of the Customer Support Team, we look forward to assisting you again soon.
Best wishes,
Kate S
Customer Support Advisor
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
