I spent nearly a week having to prove to you that you had sent me the incorrect fan. I'm nearly 2 weeks after placing my order and still not in possession of what I ordered.
Vanessa
Fansonline
9 years ago
Hi Andy, thank you for taking the time to submit a review and sorry to hear that the wrong colour fan was delivered. We simply requested photos of the side of the box with the barcode and serial number as this allows us to confirm that the placement of the sticker indicating colour is accurate. After these images were received we organised and provided a return post label the very next day. The returned fan was delivered on Friday afternoon (the 22nd ) and as a result the correct fan was dispatched early last week. After checking the tracking details this would have been delivered to the provided address today.
The website was easy to use and my goods were dispatched and delivered within 2 days. Amazing fast and easy service! I will definitely recommend Fansonline to others!
The service is good and the product is good. My problem is that I did a web search and your site search for only DC fans. I thought I was ordering a DC fan and when it arrived it was an AC fan. I...
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.