Hi,
Thank you for your review.
We're sorry to hear that you believe part of your order has not been received.
After reviewing the shipment information we have available, our records show that the order was delivered on 21/07 and accepted by Harsha. Based on the packing details, the vent and fan were packed together in the same carton and supplied as part of the one delivery.
We have also been unable to locate any previous enquiries from you regarding this issue. If the vent is still missing, please contact our team with your order number and any additional information, and we'll be happy to investigate further.
Recensioni del prodotto
Product
Fansonline
19 days ago
Hi ,
Thank you for your review.
We're sorry to hear that you have concerns regarding your order for the Fanco OV 4E 350 Commercial Exhaust Fan.
Our shipping records indicate that the order was delivered on 21/07 and that the vent was packed together with the fan in the same carton. In many cases, accessories can be packaged within the main product box and may be overlooked during unpacking.
As we have not received any previous correspondence regarding this matter, we encourage you to contact our team so we can assist further. If you are unable to locate the vent, please provide your order details and any photos of the contents received, and we will investigate the matter with you.
I can’t fault the online ordering process, the follow up communication and the delivery. 100% this company has nailed a positive online shopping experience
Disappointed in the Ventair Sahara premium 4 in 1 exhaust fan product and lack of after sales support which has spoiled my overall experience after purchasing numerous ceiling fans.
Product
Fansonline
19 days ago
Hi,
Thank you for your feedback.
We're sorry to hear that your experience has left you feeling disappointed. We certainly understand how frustrating it can be when a product issue remains unresolved.
After reviewing our records, we have been unable to locate any service enquiries or support cases relating to this matter with our team. From your comments, it appears your discussions have been directly with Ventair rather than Ceiling Fans Warehouse.
If the issue is still ongoing, we'd be happy to step in and review the situation. Please contact our team with any case references or correspondence you've received, and we'll do our best to assist and liaise with the manufacturer where possible.
We appreciate your previous business and would welcome the opportunity to help.
Recensioni del prodotto
Product
Fansonline
19 days ago
Hi,
Thank you for taking the time to share your feedback regarding the Ventair Sahara 4-in-1 Exhaust Fan.
We're sorry to hear that the exhaust performance has not met your expectations, particularly after replacing a unit that had served you well for many years. We understand how frustrating it must be to experience ongoing moisture issues and feel that your concerns have not been adequately addressed.
From your review, it appears you have been working directly with Ventair regarding the extraction concerns. We have searched our records and have been unable to locate any correspondence or service cases relating to this issue through our team.
If you would like us to assist, please feel free to contact us with any relevant details, including photos, installation information, and any correspondence you've had with Ventair. We'd be happy to review the situation and see if there's anything we can do to help facilitate a resolution
Ordering on the website was easy. Options were explained and I could select what I wanted without any difficulty. Delivery was quick. Installation had to wait for a while, but now that it's up it...
Fans Online and Universal Fans are one and the same company, shipping from the same warehouse. Disappointing I had to place two seperate orders, one with each to get what I needed, just to find out...
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
