Still waiting for delivery! COVID excuses again, you need a new courier- I needed this delivered for the weekend as I was told to expect. Now told it will arrive @sometime” W/C 10th so I still...
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Thomas Bird
Fabric Online
4 years ago
I am extremely sorry to learn about the delays with your order. DX have indeed been having a bit of trouble since we came back from the Christmas holidays – when we spoke with them last, however, they promised that they would be working through the weekend to clear the backlog.I have just tracked your order this morning, and it seems that they were able to do as promised and your order was delivered today at 09:15. If there are any issues with this, however, please do get in touch.Regarding our delivery options, unfortunately 80% of what we send out are rolls of fabric, which most couriers are unwilling to carry due to the size. We are looking into Royal Mail and/or Parcelforce as an option for those few orders which can be folded into a small parcel however, which may be something to look forward to.Given the issues with this delivery, I will be asking for a refund to be issued for the carriage that you paid on your order. We agree that customers should not be expected to pay for sub-standard service, and we will be asking DX to do the same.We remain at your disposal if you have any follow-up questions or concerns.
Fast delivery and my fabric was delivered well packaged. Communications prior to delivery were informative and kept me appraised of the various stages of my order.
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Data di acquisto: 10/12/2021
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Bernadette Gosling
Verificato da Feefo
4 years ago
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Excellent customer services! Very helpful I’m a small business & I appreciate the way they always treat me… @thealterationstudiodeal I make these Abstract chill out robes for adults & kids, I can...
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