Was told my breeches were not in stock but they would inform me of their delivery status. I have not been updated despite emailing asking where they are
Laura
Equine Essentials Direct
10 years ago
Apologies for the lack of communication. We did let you know the order had been cancelled.
Many thanks
Sales
Data di acquisto: 03/05/2016
0
Condividi
Cliente fidato
Verificato da Feefo
10 years ago
Goods never arrived money taken from my account
Recensioni del prodotto
Laura
Equine Essentials Direct
10 years ago
Hi Emily
We are very sorry you had this experience, although in our defence I would say, with any click and collect service it would be usual for an email to be sent from the seller to you or a buyer to advise that the item was available for them - you arrived without this email being sent which also meant the staff in the shop had not been notified that there was a click and collect order for you - which is where the confusion came in.
By the time we had notified you (which was within our specified 3-5 working day criteria) you had already decided to cancel the order and get a refund - which we issued straight away.
Equine Essentials Direct is a specialist tack shop with both an e-commerce website and a land-based shop based in Buckinghamshire. The retailer sells horse and rider equipment, supplements, clothing, gifts, and accessories for dogs, cats and chickens.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Equine Essentials Direct is a specialist tack shop with both an e-commerce website and a land-based shop based in Buckinghamshire. The retailer sells horse and rider equipment, supplements, clothing, gifts, and accessories for dogs, cats and chickens.
Many thanks