The service was amazing, thank you so so much! Fast and efficient. I was going on a new forest holiday with my horse and needed last minute supplements but didn't want to pay double the price if I...
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Recensioni del prodotto
Data di acquisto: 06/04/2017
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Cliente fidato
Verificato da Feefo
9 years ago
Product as described great quality very happy with purchase arrived the next day will use this company again .
Data di acquisto: 06/04/2017
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TC
Trusted Customer
Verificato da Feefo
9 years ago
Ciò che Trusted Customer ha detto su Equine Essentials Direct:
Good product. Slow delivery time
Recensioni del prodotto
Data di acquisto: 06/04/2017
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Trusted Customer
Verificato da Feefo
9 years ago
Ciò che Trusted Customer ha detto su Equine Essentials Direct:
I have emailed you twice about refund and no reply
Laura
Equine Essentials Direct
9 years ago
HiWe have replied to you, we sent an email on Feb 16th. I have also just re-sent the email to you - advising you to return the parcel to us using myhermes and that we would compensate the postage. I am sorry that you feel you have received a bad service but I don't know why our email has not been received by you it may have gone into your junk mail.Many thanksLaura
TC
Trusted Customer
9 years ago
Have checked emails and spam box but nothing from this end here is my email
louie101@btinternet.com
Laura
Equine Essentials Direct
9 years ago
I don't know why but your email is blocking all emails from me, advising that it looks like spam. I have even attempted to email you from my personal email address but it will not allow an email to come through. I didn't previously get a notification saying that it hadn't gone through but maybe that is the problem, but can assure you I did reply to you. The email said, please return the parcel wrapping the salts in plastic bags as best possible so as to avoid any further leaks, I will then refund once received and compensate you for the postage - if you could use myhermes it won't cost you any more than £4.95 and that's what I will compensate.
Address to return is;
Equine Essentials Direct
Bellingdon End Farm
Bellingdon
Chasham
HP5 2UR
Many thanks
TC
Trusted Customer
9 years ago
The container is split and cant hold anything as have placed in a bag so hope it gets to you without leaks but cant guarantee.
Recensioni del prodotto
Data di acquisto: 05/02/2017
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Cliente fidato
Verificato da Feefo
9 years ago
Value for money
Prompt delivery
Recensioni del prodotto
Data di acquisto: 12/03/2017
0
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TC
Trusted Customer
Verificato da Feefo
9 years ago
Ciò che Trusted Customer ha detto su Equine Essentials Direct:
Terribly poor customer service. Delivery was scheduled for between 2-5days. I called at 4 days as hadn't received any information on despatch, to be told someone would look into it and get back to...
My reason for rating my experience this low is nothing to do with the product I received, which was, as I expect of Ariat, high quality.
Unfortunately I had an awful experience with very slow...
Equine Essentials Direct is a specialist tack shop with both an e-commerce website and a land-based shop based in Buckinghamshire. The retailer sells horse and rider equipment, supplements, clothing, gifts, and accessories for dogs, cats and chickens.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Equine Essentials Direct is a specialist tack shop with both an e-commerce website and a land-based shop based in Buckinghamshire. The retailer sells horse and rider equipment, supplements, clothing, gifts, and accessories for dogs, cats and chickens.