Stacey Cooper was very helpful and always answered the queries raised. Excellent service provided by her and very friendly person.
Recensioni del prodotto
Data di acquisto: 28/05/2019
0
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Cliente fidato
Verificato da Feefo
7 years ago
Great service and found exactly what I was looking for only four not five stars as when I rang back to book the price had increased from the quote given only hours before.
Michael
Egypt Escapes
7 years ago
Thank you for this review, we understand that is can be frustrating when there is a price increase. As Egypt Escapes act as an agent we are reliant upon the airlines and hotel suppliers pricing, which is fluid until confirmed. We do hope that you were still pleased with the price that you received and we really appreciate the balanced review. We hope that you are looking forward to a magical stay in Egypt and the team are here to assist with anything going forward. Thanks again from the team at Egypt Escapes.
Cliente fidato
7 years ago
Thanks for the reply. The price increase was only frustrating, but overall the price was still very competitive. I have booked the same trip before with the same boat and different hotels and that was so good for the price that that was the reason I’ve booked again. Certainly recommend Egypt escapes to anyone looking to book a Red Sea and cruise holiday, or indeed anything in Egypt.
Recensioni del prodotto
Data di acquisto: 13/06/2019
0
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MW
Ms Carol West
Verificato da Feefo
6 years ago
Ciò che Ms Carol West ha detto su Egypt Escapes:
Unable to speak to same person......
Data di acquisto: 29/11/2019
0
Condividi
MY
Mr Andrew Youngs
Verificato da Feefo
UK
6 years ago
Ciò che Mr Andrew Youngs ha detto su Egypt Escapes:
Suzy was very pleasant, but I expected to book the holiday as detailed on the website. Instead I was offered a different date, boat, hotel and itinerary. The price was higher too. It was very...
Booking fine. The holiday was cancelled and 3 months later i am still waiting for a refund.
Michael
Egypt Escapes
6 years ago
Thank you for taking the time to leave this feedback. We are obviously very sorry to to see that you are unsatisfied with our service. Having investigated your booking we note that your holiday was cancelled due to the demise of Thomas Cook Airlines UK Ltd, who entered into administration on the 23rd September 2019. ATOL opened the claims process on the 7th October 2019 and we are currently awaiting notice of refunds. As soon as we are notified that your claim is settled and we recover your funds this will be refunded without delay. We are currently at 52 days (as of 28th November 2019) since your claim was submitted, someway off three months.
Of course we appreciate the frustration and inconvenience of the Thomas Cook Failure, but please rest assured your funds are secure, you will receive a full refund, but we kindly ask for your patience at this very difficult time. Thank you once again.
Data di acquisto: 15/09/2019
0
Condividi
MC
Mrs Lesley Cunningham
Verificato da Feefo
7 years ago
Ciò che Mrs Lesley Cunningham ha detto su Egypt Escapes:
the gentleman who i chatted to, was brilliant, we started out on live chat and finished with him calling me to go through finer details... he could not help enough, and even though your advert was...
Egypt Escapes specialise in Nile Cruise & Stay Holidays with options to stay in Cairo, Giza, Luxor, Aswan or on the Red Sea Riviera in Hurghada, Marsa Alam or their surrounding resorts. We can also offer Egypt Holidays with just a hotel stay in all these resorts. Our travel agents pride themselves on providing the very highest level of customer service.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Egypt Escapes specialise in Nile Cruise & Stay Holidays with options to stay in Cairo, Giza, Luxor, Aswan or on the Red Sea Riviera in Hurghada, Marsa Alam or their surrounding resorts. We can also offer Egypt Holidays with just a hotel stay in all these resorts. Our travel agents pride themselves on providing the very highest level of customer service.