easyfinancial non è più un cliente attivo di Feefo
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Cliente fidato
Verificato da Feefo
1 year ago
Horrible customer service
Customer service in Pembroke Ontario was absolutely the worst..would call them so many times and they would never ever answer the phone, leave voicemails, and they would never ever call me back.. and...
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Goeasy Customer Service
easyfinancial
1 year ago
Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience with our Pembroke, Ontario office. The level of service you described does not reflect the standards we strive to maintain, and we sincerely apologize for the frustration and inconvenience this has caused.
We understand how important timely communication is, and it's unacceptable that your calls and voicemails went unanswered. Additionally, we regret that your in-person concerns were not handled with the professionalism and care you deserve.
Please know that we take this matter seriously. Your comments have been shared with our management team, and we are actively addressing the issues you've raised to ensure this does not happen again — to you or to any of our valued customers.
If you are still in need of assistance, or if there’s anything we can do to make this right, please contact us directly at 1-888- 502-3279. We truly appreciate your patience and hope to have the opportunity to restore your confidence in our service.
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Cliente fidato
Verificato da Feefo
1 year ago
I am grateful they offered me a loan when my own bank didn't.
The staff are friendly and helpful. The terms of the loan were explained very clearly. The staff are very patient when answering my queries. There is no penalty for paying off the debt early and they...
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Cliente fidato
Verificato da Feefo
1 year ago
Very professional
Very professional and knowledgeable
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SW
Sarah Whynacht
Verificato da Feefo
Bridgewater, NS
1 year ago
Ciò che Sarah Whynacht ha detto su easyfinancial:
Easy, quick and convenient
Very easy, straightforward and quick!
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Cliente fidato
Verificato da Feefo
1 year ago
Lies and Misinformation
When applying for my loan and signing the agreements, i was told payment amounts and term could be recalculated if needed. This is not true, the next represemtative i spoke to when i needed an...
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Lamar
easyfinancial
1 year ago
Thank you for leaving a review and bringing this matter to our attention, we apologize for the experience. We are currently investigating the matter and working with the customer to resolve the issue.
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Cliente fidato
Verificato da Feefo
1 year ago
your interest rates are too high
Ramandeep
easyfinancial
1 year ago
Thank you for sharing your feedback. We are committed to addressing all our customers' concerns.
We understand your concerns regarding interest charges. Please note that our interest rates are determined based on each customer's credit score. At Easyfinancial, we assist customers who may find it challenging to secure loans from traditional financial institutions due to their credit scores. Since we provide loans to customers with lower credit scores, and due to high risk our interest rates are high.
If you have any more questions or need further information, please feel free to contact us on 1-888-502-3279
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Cliente fidato
Verificato da Feefo
1 year ago
Meh
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Cliente fidato
Verificato da Feefo
1 year ago
When you need a quick loan. It is the right place to turn to
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Cliente fidato
Verificato da Feefo
1 year ago
Bad experience
Intrest too high
Lamar
easyfinancial
1 year ago
Thank you for leaving a review and bringing this matter to our attention. We apologize for the experience you had. As a high-interest company, we take on the risks that banks and other financial institutions aren’t willing to take with customers. easyfinancial takes this risk to help customers achieve a better financial future.
For further information regarding this matter, please contact our Head Office at 1-888-502-3279, and an agent will be happy to assist you with your account.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.