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easyfinancial Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 68,507 recensioni

Cliente fidato

Verificato da Feefo

2 months ago

Don't do it

They can be very pushy. They send you so much paperwork that you don't notice when they have changed things. I had agreed to 25% but missed the part where they changed it to 35%. Such a headache.

Lamar

easyfinancial

2 months ago

Thank you for taking the time to share your feedback. We’re sorry to hear that you felt overwhelmed by the amount of paperwork and that this caused frustration. That’s never the experience we want for our customers. To provide clarity, the documents you review, and sign are the exact same documents used to complete and finalize your loan—nothing is changed after your signature. We also want to remind customers that they have 48 hours to review all documents before signing, giving you ample time to ask questions or request clarification on anything that may be unclear. That said, we understand that details can be easy to miss when there is a lot to review, and we take your concerns seriously. If you would like us to go through the paperwork with you or review your agreement together, we’re more than happy to assist. Please call us at 1‑888‑502‑3279 so an agent can further assist you. Your experience matters to us, and we appreciate you bringing this to our attention.

Cliente fidato

Verificato da Feefo

3 months ago

Professional, knowledgeable and no unexpected surprises.

I was very pleased with the timely outcome. I was very impressed with the overall team. The representaive was professional and receptive. He was quite willing to answer any questions out of concern.

Heather M. Blaedow

Verificato da Feefo

CAN

3 months ago

Ciò che Heather M. Blaedow ha detto su easyfinancial:

Thanks again for your time and consideration.

They have been wonderful to me throughout my claim. Customer service staff has always been polite, kind and very helpful, especially Nathan in your Renfrew office. The company has been so considerate...

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Cliente fidato

Verificato da Feefo

3 months ago

They told me to have it for atleast 3 months, call and they will remove it

Still trying to remove the insurance part of my loan. I don't need it.

Umme

easyfinancial

3 months ago

Thank you for your feedback. We apologize for any misunderstanding regarding the ancillary services on your account. To better assist you, easyfinancial attempted to contact you to discuss your experience; however, we were unable to reach you. Please note that these services are optional and can be removed at any time. If you would like to discontinue them, you may contact our Customer Service team, who will be happy to help. Our customer service team can be reached at 1-888-502-3279 ( option 3 ). Monday to Friday: 8 am to 8 pm EST, and Saturday to Sunday: 10 am to 6:30 ppm EST.

Cliente fidato

Verificato da Feefo

3 months ago

Good service. Friendly people

Cliente fidato

Verificato da Feefo

3 months ago

Good and excellent service

Cliente fidato

Verificato da Feefo

4 months ago

Terrible and the worst experience

It's terrible

Daina

easyfinancial

4 months ago

Thank you for taking the time to speak with our Customer Care department and for sharing your recent experience with us. We appreciate your honesty and the feedback you provided during our conversation. Your comments will help us review what happened and identify where improvements may be needed. Thank you again for your time and for giving us the opportunity to learn from your experience.

vivek kumar

Verificato da Feefo

CAN

4 months ago

Ciò che vivek kumar ha detto su easyfinancial:

The terms were not explained properly, even when I was reading everything by myself. They were rushing me to sign quickly and not to read anything

Daina

easyfinancial

4 months ago

Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and that the terms were not explained clearly. This is not the level of service we aim to provide. We’ll be reaching out to you shortly to learn more about what happened and to ensure we address your concerns. Your input is very important to us, and we appreciate the opportunity to speak further.

Alain LePine

Verificato da Feefo

MISSISSAUGA

8 months ago

Ciò che Alain LePine ha detto su easyfinancial:

Very positive.

Very good experience!

ISABELLE LABERGE

Verificato da Feefo

CAN

7 months ago

Ciò che ISABELLE LABERGE ha detto su easyfinancial:

Il y eu quelques petit ajusteme t pour les dates de prélèvement. Mais tout fut résolu des la premières discussion. Pas de harcelement. Jai eu problème de paie se moi-ci que jai reçu 2jours plus tard....

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