Direct2florist UK Recensioni

I was disappointed to note that you were unhappy with the arrangement we delivered for you recently. I note your observation that the arrangement lacked the "punch" of the website photograph, however I would like to highlight that the arrangement, as a special offer you were advised that the florist may choose flowers meaning the florist may choose suitable replacements if specific flowers were out of stock. As the product was described as "pastel" these were the style and colour used. While it is not always possible to 100% accurately reflect florist choice designs we always endeavour to get as close the the product selected as we can, and can only apologise that we fell short of your expectation on this occasion. Lorna Pattison (occasions)

I am sorry you were disappointed with the flowers, on this occasion we mistakenly delivered the wrong bouquet. It was genuine mistake and as gesture goodwill we will refund in full. Please accept our sincere apologies and please keep the flowers. We hope you can enjoy the flowers. We have refunded you. Lynne Jenkinsion

Thanks for your call just now, so pleased its all been resolved and the recipient was over the moon with the bouquet. Once again apologies for delivering the wrong selection, it was a genuine mistake. Thank you for telling us you are happy - making sure our customers are happy is so very important to us. Lynne Jenkinsion