The Flowers I ordered were not the ones that were delivered, I phoned you yesterday & someone said they would look into it & call me back & know one bothered. I am so disappointed with the service &...
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Direct2florist
Direct2florist UK
12 years ago
I am so sorry that the arrangement isn't bright enough at the moment. The picture shows all the spring flowers when they are open but if we were to deliver them like that the recipient would not enjoy them for very long. We did insert some open daffodils for colour but you are right the tight daffodils and alstro meria are not colourful and will probably take a few days before they are open and in all their glory. Nonetheless if you feel that you would have preferred more immediate colour then we are sorry for your disappointment. Perhaps we need to add an explanation to the description of this item as a warning about the condition of the flowers.
Is there something we can do to make amends in this instance?
Sheila
Elsa Brown Flowerstyle
Cliente fidato
12 years ago
I wrote this reply yesterday, & have had no response?I do realise they are not all open & that's how they would come,some are opening up more, but it still doesn't look as bright as the picture you showed & also the box in picture is bright green & this is black, apart from the daffodils it just looks dreary not spring like at all, this needed to be right as it ment a lot to send & to brighten up my mums day, she is disappointed because I didn't get what I ordered, for me this is not worth the money I spent, I would either like another one delivered with brighter colours like the picture with the bright green box she loves daffodils, Lily's ( brighter colour ones) freesias & gebera's bright, if not a refund pls
Cliente fidato
12 years ago
I am absolutely disgusted with this service not once did direct2florist get back to me either through email or calling me back after I called them, & the actual florist replied once & then after that when they asked how they could help sort it out never bothered again, it's now been over a week & nothing more from anyone, both the service from both places has been awful.
Direct2florist
Direct2florist UK
12 years ago
you must not have seen the reply from Sheila at Elsa Brown on the 8th March? She offered an explanation and asked if there was something she could do in this instance. (see below) Since there was no reply to Sheila's offer it was reasonably thought you had changed your mind.
Here is Sheila's reply from 7th March
"Hello
I am so sorry that the arrangement isn't bright enough at the moment. The picture shows all the spring flowers when they are open but if we were to deliver them like that the recipient would not enjoy them for very long. We did insert some open daffodils for colour but you are right the tight daffodils and alstro meria are not colourful and will probably take a few days before they are open and in all their glory. Nonetheless if you feel that you would have preferred more immediate colour then we are sorry for your disappointment. Perhaps we need to add an explanation to the description of this item as a warning about the condition of the flowers.
Is there something we can do to make amends in this instance?"
Zoe
Recensioni del prodotto
Cliente fidato
12 years ago
I do realise they are not all open & that's how they would come,some are opening up more, but it still doesn't look as bright as the picture you showed & also the box in picture is bright green & this is black, apart from the daffodils it just looks dreary not spring like at all, this needed to be right as it ment a lot to send & to brighten up my mums day, she is disappointed because I didn't get what I ordered, for me this is not worth the money I spent, I would either like another one delivered with brighter colours like the picture with the bright green box she loves daffodils, Lily's ( brighter colour ones) freesias & gebera's bright, if not a refund pls
Cliente fidato
12 years ago
Why bother to reply & ask me how this can be sorted if you are not going to bother to do anything, terrible service from you regarding my order & getting back to me.
Data di acquisto: 05/03/2014
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Cliente fidato
12 years ago
Easy to use website and the process was straight forward.
Very efficient, but very expensive. Would try to find a more competitively priced company next time. I know how much an orchid would cost in Sydney (which has a high cost of living) and don't see why...
Superb service. Found a replacement florist when original couldn't deliver to funeral director required. Replacement wasn't even on their list of partners and all taken care of within 24 hours....
A new and unique way to send flowers from local florists around the world. Now established in over 18 countries, it is simply the best way to have flowers delivered Internationally and in the UK by local florists - very often for same day delivery even on the other side of the world.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
A new and unique way to send flowers from local florists around the world. Now established in over 18 countries, it is simply the best way to have flowers delivered Internationally and in the UK by local florists - very often for same day delivery even on the other side of the world.