Very poor. I received an email stating order would be delivered the next day.
Nothing was received.
I checked with UPS and it says that they are still waiting to receive the item.
No one has...
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Misba Ahmed
Designers Guild
1 year ago
Dear Patricia,
Thank you for your feedback, and I'm really sorry to hear about your experience.
I’ve looked into your order and can confirm that it was dispatched as soon as possible by our warehouse team. It appears there has been a delay with our delivery partner. I’ve reached out to you via email to assist.
Kind regards,
Misba
Dear Customer,
Thank you for your feedback and recommendation. We really appreciate your continued support and hope to welcome you back again soon.
Kind regards,
Misba
Arrived very quickly. Packaged well and a very reliable courier was used. Couldn't have asked for more.
Misba Ahmed
Designers Guild
1 year ago
Dear Customer,
Thank you for your feedback. We’re happy to hear your order arrived quickly and safely. It’s great to know the packaging and courier met your expectations, that’s what we aim for!
We look forward to serving you again!
Kind regards,
Misba
Data di acquisto: 09/04/2025
0
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CM
Christopher Dickson-Morgan
Verificato da Feefo
1 year ago
Ciò che Christopher Dickson-Morgan ha detto su Designers Guild:
Dear Christopher,
Thank you for your feedback. We’re pleased to hear you love your glasses and that your replacement arrived quickly. It means a lot to us that you came back for a second pair!
Thanks again for your support, and we hope to see you again soon.
Kind regards,
Misba
Initially I was sent a wash bag instead of the duvet set! After contacting customer services, they did quickly sort out a redelivery. However, they were very insistent for me to return the incorrect...
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Misba Ahmed
Designers Guild
1 year ago
Dear Customer,
Thank you for your feedback. While we do our best to ensure smooth service, occasionally human errors can happen, and we’re sorry this impacted your experience. We’re glad to hear our customer service team acted quickly to arrange the redelivery, but we regret that the return process felt inconvenient.
To make things as easy as possible, we did send a return label along with the replacement item, so the exchange could be completed at the same time. We're always looking for ways to improve, and your suggestion about offering a goodwill gesture is noted.
We’d love to resolve the outstanding return and we look forward to your response via email.
Kind regards,
Misba
Dear Holly,
Thank you so much for your feedback. We're delighted to hear you’re loving the quality and design. Your support means a lot to us and we hope you continue to enjoy your purchase!
Kind regards,
Misba
The items arrived very fast & I was kept up to date re delivery. A really good service. I will order with them again.
Misba Ahmed
Designers Guild
1 year ago
Dear Angie,
Thank you for your feedback. We're so glad to hear your order arrived quickly and that you loved the towels. We really appreciate your support and look forward to serving you again soon!
Kind regards,
Misba
Recensioni del prodotto
Data di acquisto: 27/03/2025
0
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SC
Stuart Clarke
Verificato da Feefo
1 year ago
Ciò che Stuart Clarke ha detto su Designers Guild:
No complaints. Good service. Would use again.
Misba Ahmed
Designers Guild
1 year ago
Dear Stuart,
Thank you for your feedback. We’re pleased to hear that you had a positive experience with our service and that you found the returns process easy. We’re sorry to hear the glasses weren’t quite what you expected, but we appreciate your understanding. We look forward to serving you again!
Kind regards,
Misba
Recensioni del prodotto
Data di acquisto: 01/04/2025
0
Condividi
JW
Jane Weightman
Verificato da Feefo
Manchester
1 year ago
Misba Ahmed
Designers Guild
1 year ago
Dear Jane,
Thank you for shopping at Designers Guild. We look forward to serving you again!
Kind regards,
Misba
Designers Guild offers an ever expanding collection of bedding, rugs, cushions, blankets, throws, quilts, towels, bags and home fragrance with every collection launch, offering superb quality, beautiful design and the very best materials with an extensive colour palette.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Designers Guild offers an ever expanding collection of bedding, rugs, cushions, blankets, throws, quilts, towels, bags and home fragrance with every collection launch, offering superb quality, beautiful design and the very best materials with an extensive colour palette.