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DEFCON AIRSOFT Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/defcon-airsoft | Feefo

Visualizzazione di tutte le 85 recensioni

Marti

Falkirk

6 years ago

Data di acquisto: 28/05/2019

Ciò che Marti ha detto su DEFCON AIRSOFT:

average

ordered some black gas and a holographic on the wednesday thinking it would be enough time before my game day on the sunday had the order completion email on the wednesday and never got my package...

Defcon Airsoft

DEFCON AIRSOFT

6 years ago

Hi Marti, I apologise for the slower than normal delivery on your order - it looks it was a delay the couriers side as this was dispatched immediately from our side. Regarding your other order - the Tokyo Marui M4A1 MWS ZET Magazines are still not available from the factory in Japan - we have to wait for the next production cycle (hence why they were on pre order). Please contact support@defconairsoft.co.uk if you wish to cancel this order, that is not a problem and we apologise for the length of time these have been unavailable from the manufacturer!

Cliente fidato

6 years ago

Data di acquisto: 24/05/2019

Bang on service!

Brilliant service. Had a problem with a battery and it was solved within 48 hours. Thanks for the service will be back !

Recensioni del prodotto

Cliente fidato

6 years ago

Data di acquisto: 23/05/2019

Costumer service was 5*! I had question on facebook, got answer very quickly. The web shop also very good! Delivery tho... its been a week, still didnt get my items... parcelforce seems to be a bad...

Defcon Airsoft

DEFCON AIRSOFT

6 years ago

Hi there, many thanks for your order. I apologise for the time this has taken but I believe your order was delayed as you hadn't provided a valid UKARA defence in the checkout which we chased you up about and then once we got that it was the bank holiday weekend which looks to have delayed the shipment. If its not with you soon please let me know!

Thomas Grimes

6 years ago

Data di acquisto: 20/05/2019

Ciò che Thomas Grimes ha detto su DEFCON AIRSOFT:

Great products fast delivery

Recensioni del prodotto

James Smyth

Drogheda IRL

6 years ago

Data di acquisto: 03/05/2019

Ciò che James Smyth ha detto su DEFCON AIRSOFT:

Very quick service no complaints new what I wanted no drama or issues definitely recommend will be buying off them in the future cheers

Recensioni del prodotto

Michael Alderton

6 years ago

Data di acquisto: 04/05/2019

Ciò che Michael Alderton ha detto su DEFCON AIRSOFT:

Very good service, great price! And fast delivery

Great service! Reply to any queries fast, will use again

graham rogers

6 years ago

Data di acquisto: 27/04/2019

Ciò che graham rogers ha detto su DEFCON AIRSOFT:

Very happy chappy

GREAT customer service, kept me informed of my delivery, very speedy delivery aswell. A Fantastic company couldnt fault my purchase. Yet to play with it, but have already recommeded defcon on social...

Recensioni del prodotto

Tony Stroud

6 years ago

Data di acquisto: 25/04/2019

Ciò che Tony Stroud ha detto su DEFCON AIRSOFT:

Good customer service

Responded very well and positively to a problem, caused by a third party.

Recensioni del prodotto

Sam Busuttil

6 years ago

Data di acquisto: 30/04/2019

Ciò che Sam Busuttil ha detto su DEFCON AIRSOFT:

Improved support

All I wanted was some spray paint, I appreciate they had issues aneding a compressed product, but I was not informed of any delays, support replies were slow and I was offered a refund that I never...

Paul Gilbert

DEFCON AIRSOFT

6 years ago

Hi Sam, I am sorry to hear of your issue. I have checked on our ZenDesk support system and can only find 1 message off you which we replied to the same day at lunchtime. I believe the item was originally misplaced by the courier and we resent it for free and issued a full refund on the order to compensate you for the delay. I have just checked and the refund was still pending on the system for some reason (we recently had a new CMS and there have been a few bugs). This refund has just been forced through manually and should hopefully be with you shortly. If there are any other issues please do not hesitate to contact us on support@defconairsoft.co.uy and we will be happy to get it sorted for you :)

Sam Busuttil

6 years ago

Thank yoy for sorting this out, I did actually send more than one email and one wasn't repsoneded to from the 4th so I send another email on the 7th or 8th as I hadn't heard anything again. Thank you for the refund though

Defcon Airsoft

DEFCON AIRSOFT

6 years ago

No problem Sam glad to hear the refund came through and sorry once again for the issues you experienced

Recensioni del prodotto

Paul Gilbert

DEFCON AIRSOFT

6 years ago

Hi Sam, I am sorry to hear of your issue. I have checked on our ZenDesk support system and can only find 1 message off you which we replied to the same day at lunchtime. I believe the item was originally misplaced by the courier and we resent it for free and issued a full refund to compensate you for the delay. I have just checked and the refund was still pending on the system for some reason (we recently had a new CMS and there have been a few bugs). This refund has just been forced through manually and should hopefully be with you shortly. If there are any other issues please do not hesitate to contact us on support@defconairsoft.co.uy and we will be happy to get it sorted for you :)

Cliente fidato

6 years ago

Data di acquisto: 01/04/2019

Change Carrier

I think they should change there carrier as they lost 2 of order of mine so it took nearly 4 weeks to get my order . Then the order was incomplete, speed loader missing .

Defcon Airsoft

DEFCON AIRSOFT

6 years ago

Hi John, please accept my apologies for the trouble you have had. You will be glad to know we have actually changed our courier now as yours was not the only delivery issue we had with them recently. Can I please ask if you have recieved the speedloader now? I have just looked at your original support ticket but see no mention of the missing speedloader.

Cliente fidato

6 years ago

That’s great you have changed carrier👍, I will try another order an see how it goes. As for the speed loader it was in original order which I never received twice, so when the order did arrive on the third try it was not there , so no I have not received it but in fairness to you l did not complain as the order took so long .

Defcon Airsoft

DEFCON AIRSOFT

6 years ago

Thankyou for the feedback, if you place a note on your next order saying 'FAO:PAUL/FEEFO-62239' I will make sure you get the speedloader this time and throw in a goody bag to apologise for the issues!

Recensioni del prodotto

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Informazioni su DEFCON AIRSOFT

Defcon Airsoft is a UK airsoft store based in the Midlands, we aim to offer a wide range of products and excellent customer service as well as providing useful news, reviews and information for airsofters nationwide.

01782 479121

Stanton Road, Stoke on Trent, Staffordshire, ST3 6DD, United Kingdom

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