The call took about 30 minutes which is quite long. However, the lady I was talking to was extremely helpful. (Charlotte? ).
Debenhams Home Insurance
Debenhams Home Insurance
9 years ago
Dear Mr & Mrs Staniforth,
Thank you for leaving us a positive review, I'm glad that you were happy with the service provided by Charlotte.
It is our aim at Debenhams to ensure that our customers journey with us is a pleasant one so it is good to hear that we are meeting your needs.
We really appreciate the time and effort that you have taken in doing this.
Kind regards,
Brogan
Too many follow up phone calls after getting a quote
Debenhams Home Insurance
Debenhams Home Insurance
9 years ago
Dear Mr & Mrs Croot,
Thank you for leaving us feedback on your Home Insurance with us.
We try to achieve the best rate for our customers and we try to achieve this with a follow up call, however your comments have been passed to the department manager to review the process.
We really appreciate the time and effort that you have taken in doing this.
Kind regards,
Brogan
Brogan
Pleased with service from both Zoe and another girl.
My only comment is that I was told one of the team would call me back, but that did to happen and I had to call back and wait in line again. Other...
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Debenhams Home Insurance
Debenhams Home Insurance
9 years ago
Thank you for leaving us a positive review, I'm glad that you were happy with the service provided by Zoe. I do apologise that you did not receive a call back, I will pass this feedback onto the Home Manager.
It is our aim at Debenhams to ensure that our customers journey with us is a pleasant one so it is good to hear that we are meeting your needs.
We really appreciate the time and effort that you have taken in doing this.
Kind regards,
Brogan
Brogan
Very good. But don't feel that payment should be taken before the renewal date, as it was on this occasion.
Debenhams Home Insurance
Debenhams Home Insurance
9 years ago
Thank you for leaving us a positive review.
It is our aim at Debenhams to ensure that our customers journey with us is a pleasant one so it is good to hear that we are meeting your needs.
We really appreciate the time and effort that you have taken in doing this.
Kind regards,
Brogan
Brogan
Thank you for leaving us a positive review..
It is our aim at Debenhams to ensure that our customers journey with us is a pleasant one so it is good to hear that we are meeting your needs.
We really appreciate the time and effort that you have taken in doing this.
Kind regards,
Brogan
Having completed over 50 years driving - much of it during my work - I have been involved in one or two accidents in the past but my claims on the insurance have never been dealt with so promptly and...
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Debenhams Home Insurance
Debenhams Home Insurance
9 years ago
Dear Mr & Mrs Slapp,
Thank you for leaving us a positive review, I'm glad that you found the service efficient and prompt.
It is our aim at Debenhams to ensure that our customers journey with us is a pleasant one so it is good to hear that we are meeting your needs.
We really appreciate the time and effort that you have taken in doing this.
Kind regards,
Brogan
Dear Mr & Mrs Jones,
Thank you for leaving us a positive review, I'm glad that you found the service very helpful.
It is our aim at Debenhams to ensure that our customers journey with us is a pleasant one so it is good to hear that we are meeting your needs.
We really appreciate the time and effort that you have taken in doing this.
Kind regards,
Brogan
Thank you for leaving us feedback on your Home Insurance with us.
I understand that our Customer Service Department will be in contact with you today regarding your query.
If you require any further assistance in the future please do not hesitate to contact us.
Kind Regards,
Brogan
Thank you for leaving us feedback on your Home Insurance with us.
I would like to sincerely apologise that you have not received your policy documents sooner but understand this has now been resolved for you.
If you require any further assistance please do not hesitate to contact us.
Kind Regards,
Brogan
Cliente fidato
9 years ago
Documents have now been emailed to me following another call, as first batch were never sent.
Good communication. Tried hard to determine best policy.
Debenhams Home Insurance
Debenhams Home Insurance
9 years ago
Thank you for leaving us a positive review.
It is our aim at Debenhams to ensure that our customers journey with us is a pleasant one so it is good to hear that we are meeting your needs. We really appreciate the time and effort that you have taken in doing this.
Kind regards
Brogan
Ensure peace of mind with a range of Debenhams Insurance offerings – including Wedding, Car, Travel, Pet, Home and Life insurance. With a host of great value financial services at your fingertips, Debenhams Personal Finance is here to help
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Ensure peace of mind with a range of Debenhams Insurance offerings – including Wedding, Car, Travel, Pet, Home and Life insurance. With a host of great value financial services at your fingertips, Debenhams Personal Finance is here to help
