It's always deeply disappointing for us whenever we see a customer not having the best possible experience with our brand and we're truly sorry that was the case with your recent shirt purchase and subsequent return. In regards to the sizing/fit of the shirt, the Classic Fit is the most generous we offer and so it is intended to be very 'roomy'. The size ordered was also one of the largest we offer, so will add to this. To receive a shirt that is slimmer in profile/fit than the Classic, but in a size of 19", it would require a purchase through our Custom Shirts service. More information can be found at https://www.charlestyrwhitt.com/uk/custom.html.
