Hi Latisha,
We're sorry to hear of your experience. Your review has been passed on to the appropriate team and any action will be taken, if required.
Please rest assured that we use feedback such as yours to review and improve our processes, as it is always our goal to provide the best possible customer experience.
We hope you're now enjoying your car, but please allow us the opportunity to speak to you directly and see if we can help you further at this point. You can contact your customer advisor directly or, if you prefer, a customer manager who will be happy to help.
Thanks for taking the time to leave a review.
Claire
Creditplus Customer Satisfaction Team