Beautiful leather chairs, worth the long wait ( we were told timescale and it was bang on ) Delivery men were a delight, they even took our old chairs outside for us. Excellent service all round....
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Recensioni del prodotto
Data di acquisto: 28/01/2017
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Cliente fidato
Verificato da Feefo
9 years ago
Service is good would recommend to everyone arrived on time happy with my purchase
No communication. My order took months. When I called to enquire the third time the receptionist was extremely rude and put the phone down. I was not rude to her, but I did tell her I was becoming...
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Hannah Nielen-Groen
Cousins Furniture
9 years ago
Thank you for taking the time to leave us feedback. We are sorry that you had issues with your order and we are very sorry for the issues you experienced when you called the office. Please accept our apologies and assurances that this is not the norm and that your comments have been passed on.
On a positive note, we are pleased that you are happy with your purchase and hope that you get a great deal of enjoyment from it.
Recensioni del prodotto
Data di acquisto: 21/02/2017
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TC
Trusted Customer
Verificato da Feefo
Shifnal
9 years ago
Ciò che Trusted Customer ha detto su Cousins Furniture:
The service received on selecting a sofa was good. However, the after sales service is poor. We waited 14 weeks for our sofa. The guide was 8-10 weeks from the UK supplier. We weren't kept informed...
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Hannah Nielen-Groen
Cousins Furniture
9 years ago
Thank you for taking the time to leave us feedback we do appreciate it. We are sorry that you experienced delays to your order and that you were not kept informaed of the delays to your order. Please accespt our assurances that this is not the norm.
We are pleased that you are happy with your sofa and hope that you get many years of enjoyment from it.
Once again thank you for taking the time to leave us feedback, we do appreciate it.
Data di acquisto: 12/02/2017
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TC
Trusted Customer
Verificato da Feefo
9 years ago
Ciò che Trusted Customer ha detto su Cousins Furniture:
I ordered my suite in Feb after being told it would take 6-8 weeks, it took over 3 months and every time I called the shop to chase the attitude was sloppy with a couldn't care less attitude, as in...
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Hannah Nielen-Groen
Cousins Furniture
9 years ago
Thank you for taking the time to leave us feedback we do appreciate it.
We are sorry that you experienced a delay to your order and and that the service you received from our staff was not of the standard expected by either you or us.
Please accept our assurances that this is not the norm and that your comments have been passed along.
Once again thank you for taking the time to leave us feedback.
Sales person want to sell you something and they will sell it well.
I put a £1200 deposit down and chose the finanace option when finance got refered I asked them what happens if it doesn't go...
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Hannah Nielen-Groen
Cousins Furniture
9 years ago
Thank you for taking the time to leave us feedback. We do appreciate it.
We are sorry that you had issues with our staff in store and that there was miscommunication when you placed your order and we can only apologise for this.
Please accept our assurances that this is not the norm and that your comments have been passed along.
Once again, thank you for taking the time to leave us feedback.
Data di acquisto: 09/02/2017
0
Condividi
TC
Trusted Customer
Verificato da Feefo
Manchester
9 years ago
Ciò che Trusted Customer ha detto su Cousins Furniture:
Great service, ordered wardrobe and bedside drawers. The house was not ready and we asked Cousins could they hold on to it for over a month which they were happy to do and delivered at a convenient...
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
