Come vengono raccolte le recensioni di Feefo?

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Compare Boat Insurance Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 2,282 recensioni

Trusted Customer

Moffat

8 years ago

Ciò che Trusted Customer ha detto su Compare Boat Insurance:

Poorly briefed sales staff; contradictory statements; poor co-ordination.

I started trying to buy boat insurance on line, through your website. This was taken over by your rep telephoning me. We went through the application procedure. Right at the end, the rep decided...

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Nicol

Compare Boat Insurance

8 years ago

Hi Graham,

Thank you for leaving feedback and I'm sorry that you feel this way. I handed this to the departments supervisor and they have explained that the understanding was on the first phone call you required full cover for your boat and not just third party. It appears that there has been a breakdown in communication, as the third party insurance could have been active from the first phone call.

I hope this answers your query and if you any questions in the future please do not hesitate to get in contact with us.

Kind regards,

Nicol Meazzini

Compare Boat Insurance

Trusted Customer

8 years ago

Disappointed to find that Nicol has only addressed one of several points raised by me. Why did CBI not call me back with the underwriter's response, regarding the age of boat? CBI undertook to call me back with an answer on the following Monday, but no call had come 10 days later. Why did I continue to get phone calls and emails, offering me boat insurance through CBI, after cover was put in place through CBI on 22 Aug 18? Why do I continue to receive further emails from CBI on 25, 26, & 27 August, endeavouring to sell me boat insurance through CBI? The 25 Aug & 26 Aug emails offer me a 10% discount, on Promo Code EC1 A10 - after taking out cover on 22 Aug. Why was I not offered this 10% discount by your sales person, when setting up insurance cover on 22 Aug? In view of this sequence of events, please will you now consider offering me the 10% discount on the premium paid through CBI on 22 August? Regards Graham Ovens

Nicol

Compare Boat Insurance

7 years ago

Hi Graham,

I have spoken with the Operations Manager who has said they have been trying to get hold of you but to no success. We have written to you to offer a 10% discount.

Kind regards,

Nicol

Compare Boat Insurance

Recensioni del prodotto

Data di acquisto: 22/08/2018

Trusted Customer

bristol

8 years ago

Ciò che Trusted Customer ha detto su Compare Boat Insurance:

Very knowledgeable about my concern about a dry inspection.

Recensioni del prodotto

Data di acquisto: 28/08/2018

Trusted Customer

Torrington

8 years ago

Ciò che Trusted Customer ha detto su Compare Boat Insurance:

Good

I did it all on line it was quite easy

Recensioni del prodotto

Data di acquisto: 26/08/2018

Trusted Customer

8 years ago

Ciò che Trusted Customer ha detto su Compare Boat Insurance:

Its disappointing that you charge so much for fully comp insurance but you would not give me contents this is more than my care insurance

Nicol

Compare Boat Insurance

8 years ago

Hi David,

Thank you for leaving feedback and sorry you feel this way. I have spoken with the Operations Manager and he has pointed out that the issue is that this is a narrowboat policy and the contents is very restrictive so it will not cover valuable personal items. This is something that can be sorted upon referral if you were able to supply a list of items that would need to be covered. We would then be able to send this over to the insurers for acceptance. However, unfortunately this is not a quick process as we would have to wait for the insurers to get back to us with terms before passing it on to you.

I hope this answers your query, if you have any questions in the future please do not hesitate to get in contact.

Many thanks,

Nicol

Data di acquisto: 22/08/2018

Trusted Customer

Wednesbury

8 years ago

Ciò che Trusted Customer ha detto su Compare Boat Insurance:

Very polite and very helpful

Recensioni del prodotto

Data di acquisto: 23/08/2018

Trusted Customer

8 years ago

Ciò che Trusted Customer ha detto su Compare Boat Insurance:

Excellent service very satisfied.

Data di acquisto: 18/08/2018

Trusted Customer

8 years ago

Ciò che Trusted Customer ha detto su Compare Boat Insurance:

Very fast and professional service, amazing and extremely helpful staff

Data di acquisto: 17/08/2018

Trusted Customer

8 years ago

Ciò che Trusted Customer ha detto su Compare Boat Insurance:

Excellent

Very good service. The forms were easy to fill in and the quotes were good value.

Recensioni del prodotto

Data di acquisto: 21/08/2018

Trusted Customer

8 years ago

Ciò che Trusted Customer ha detto su Compare Boat Insurance:

Prompt response and easy and efficient conversation with representative.

Recensioni del prodotto

Data di acquisto: 31/07/2018

Trusted Customer

8 years ago

Ciò che Trusted Customer ha detto su Compare Boat Insurance:

The lady on the phone was absolutely amazing u should give her a promotion

The lady we spoke to on the phone about our insurance was absolutely amazing we done one on line and didn't get anything we really wanted correct so we phoned to make sure we did at least have...

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Recensioni del prodotto

Data di acquisto: 14/08/2018

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Compare Boat Insurance Recensioni

Boat insuranceAltre recensioni di questo prodotto (1,730)Visualizza il sito web del prodottoIssues previously reported have not been addressed by CBI in their response so far

Boat insuranceAltre recensioni di questo prodotto (1,730)Visualizza il sito web del prodottoCheaper than this years initial quote, but it had still gone up by £17.

Boat insuranceAltre recensioni di questo prodotto (1,730)Visualizza il sito web del prodottoCovers most of my needs for the boat

Boat insuranceAltre recensioni di questo prodotto (1,730)Visualizza il sito web del prodottoA fair price for me having no experience yet

Boat insuranceAltre recensioni di questo prodotto (1,730)Visualizza il sito web del prodottoIt is very good and reasonable price.

Boat insuranceAltre recensioni di questo prodotto (1,730)Visualizza il sito web del prodottoRelevant documents delivered to time. Being insurance I haven't had the need to draw on it yet and hope not to.

Boat insuranceAltre recensioni di questo prodotto (1,730)Visualizza il sito web del prodottoThe lady on the phone was amazing

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