The order arrived and I was in the kitchen at the rear of my house. I heard it being unloaded and went outside. The "Coalmen" said that they had rung the front door bell but received no reply and...
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Coals2U
Coals2U
11 years ago
Delivery
Coals2U
Coals2U
11 years ago
Please accept our apologies for the experience you had with this order. Please feel free to get in touch with our customer services team should you ever have a query or complaint at any stage and we'll help sort it out ASAP. Thank you for taking the time to leave your feedback and we hope that you'll see fit to give us another chance in future.
Warm Regards
Rebekah
Recensioni del prodotto
rebekah.barnett@cplindustries.co.uk
Coals2U
11 years ago
Please accept our apologies for the experience you had with this order. Please feel free to get in touch with our customer services team should you ever have a query or complaint at any stage and we'll help sort it out ASAP. Thank you for taking the time to leave your feedback and we hope that you'll see fit to give us another chance in future.
Phone service excellent. On line has improved. delivery better than it was.
keep listening.
Coals2U
Coals2U
11 years ago
Thank you for leaving such a great review – we’re thrilled that you've had a great experience with Coals2U. We’re sorry that you weren't happy with the sizes of our Kiln Dried Hardwood Logs, which are all cut to a standard size. We’ll take your feedback into consideration. Thanks again for taking the time to get in touch.
Warm Regards
Rebekah
Recensioni del prodotto
rebekah.barnett@cplindustries.co.uk
Coals2U
11 years ago
Thank you for leaving such a great review – we’re thrilled that you've had a great experience with Coals2U. We’re sorry that you weren't happy with the sizes of our Kiln Dried Hardwood Logs, which are all cut to a standard size. We’ll take your feedback into consideration. Thanks again for taking the time to get in touch.
The initial delivery managed to break most of the Blazer logs and were very rude. Coals2U offered to redelivery, which was appreciated but the same delivery man was used who was even ruder than...
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Coals2U
Coals2U
11 years ago
Please accept our apologies for the service you received with your last order. This is unacceptable and we’ve passed your feedback on to our complaints team for investigation. Thank you for taking the time to let us know and we’ll be in touch very soon.
Warm Regards
Rebekah
Cliente fidato
11 years ago
Your complaints team must already be aware, as you've already delivered our order. The point is that we won't be re-ordering unless a different delivery man can be guaranteed.
Recensioni del prodotto
Data di acquisto: 07/01/2015
0
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Cliente fidato
Verificato da Feefo
11 years ago
everything I ordered arrived and was left where I asked them to leave it.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
