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Recensioni di Certainly Wood

Visualizzazione di tutte le 12,685 recensioni

Mike Hamer

Verificato da Feefo

1 year ago

Ciò che Mike Hamer ha detto su Certainly Wood:

Good in wood

Hayleigh

Certainly Wood

1 year ago

Thank you for the 5 star review, Mike! We're delighted to hear you were happy with your purchase of our Firekits! We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Recensioni del prodotto

Data di acquisto: 23/02/2025

Itene Sawers

Verificato da Feefo

Aberdeenshire

1 year ago

Ciò che Itene Sawers ha detto su Certainly Wood:

GREAT COMPANY

Service from Certainly Wood is second to none. Keep customers informed of order and delivery. Have used them for many years and would not use any other company.

Hayleigh

Certainly Wood

1 year ago

Your wonderful feedback has made our day, Irene! We work hard to deliver a smooth and pleasant experience, and it’s wonderful to know we succeeded for you for so many years. Thank you for choosing us and for letting us know how we did. I will share this with the team to let them know to keep up the amazing work and we look forward to assisting you again in future. Best wishes, Hayleigh

Recensioni del prodotto

Data di acquisto: 21/02/2025

Kate Taylor

Verificato da Feefo

1 year ago

Ciò che Kate Taylor ha detto su Certainly Wood:

Great sample of wood

Great service nice sample box

Hayleigh

Certainly Wood

1 year ago

Thank you so much for your 5 star review, Kate! We're delighted to hear you're happy with your Starter Kit and are enjoying the quality of our kiln dried logs! I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Recensioni del prodotto

Data di acquisto: 21/02/2025

Janina Holt

Verificato da Feefo

1 year ago

Ciò che Janina Holt ha detto su Certainly Wood:

Great customer care

Recensioni del prodotto

Hayleigh

Certainly Wood

1 year ago

Thank you so much for your kind words and 5 star review, Janina! We’re thrilled you had such a positive experience with our kiln dried logs! Quality and consistency are our priorities, and it’s always rewarding to know our customers see it too! You might enjoy our Fire Club membership as well—it’s a fantastic way to keep stocked up and get exclusive perks as well! You can find out more about our Fire Club Membership here: https://www.certainlywood.co.uk/pages/membership Best wishes, Hayleigh

Data di acquisto: 20/02/2025

Cliente fidato

Verificato da Feefo

1 year ago

Very reliable service

Good communication with main office via e-mail. Delivery available within a short time frame. I have been using Certainly Wood since 2010 on a regular annual basis. Prices have gone up considerably...

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Recensioni del prodotto

Hayleigh

Certainly Wood

1 year ago

Thank you so much for the 5 star review! It makes our day hearing about how much our customers love the quality of our kiln dried logs and the great service they’ve received from our team. Some of our customers enjoy becoming Fire Club members for a minimum of 10% off every order and added benefits like priority access and special offers—it could be a great fit for you too! You can find more information about our Fire Club here: https://www.certainlywood.co.uk/pages/membership We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Data di acquisto: 17/02/2025

Cliente fidato

Verificato da Feefo

1 year ago

Pleased customer

Good service

Hayleigh

Certainly Wood

1 year ago

Thank you for your kind words! We’re thrilled you love the the quality of our kiln dried logs along with our great customer service. I will share this with the team to let them know to keep up the amazing work and we look forward to assisting you again in future. Best wishes, Hayleigh

Recensioni del prodotto

Data di acquisto: 11/02/2025

James

Verificato da Feefo

Fowey

1 year ago

Ciò che James ha detto su Certainly Wood:

Kiln dried logs - great job!

Great to be able to order the delivery date ahead. Good product, well packaged. Courier service worked well.

Hayleigh

Certainly Wood

1 year ago

Thank you for the 5 star review, James! We're delighted to hear you were happy with your purchase of our kiln dried logs and that it arrived on time on the day you chose. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Recensioni del prodotto

Data di acquisto: 19/02/2025

Carolyn Rogers

Verificato da Feefo

London

1 year ago

Ciò che Carolyn Rogers ha detto su Certainly Wood:

Great value

Always helpful & prompt to resolve the occasional issue that can arise.

Hayleigh

Certainly Wood

1 year ago

Thank you for your wonderful review, Carolyn. We work hard to deliver a smooth and pleasant experience, and it’s wonderful to know we succeeded and that we were able to help you. We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Recensioni del prodotto

Hayleigh

Certainly Wood

1 year ago

Thank you for allowing us to collect a sample of your logs and for your time on the phone earlier, Carolyn. As discussed, our expert team have taken a look and have confirmed that woodworm could survive the high temperatures from the kiln drying process so there is no need to worry about woodworm in your home. We appreciate your feedback on this though and are happy you brought this to our attention. We look forward to assisting you again in future. Best wishes, Hayleigh

Hayleigh

Certainly Wood

1 year ago

My apologies for the mistake in the above response, woodworm CANNOT survive the temperatures of the kiln drying process. Best wishes, Hayleigh

Data di acquisto: 17/02/2025

Tracy Davis

Verificato da Feefo

Crowborough

1 year ago

Ciò che Tracy Davis ha detto su Certainly Wood:

Consistent quality and easy, reliable delivery

Easy ordering process and reliable delivery and helpful delivery driver.

Recensioni del prodotto

Data di acquisto: 17/02/2025

Michael D Hunter Hunter

Verificato da Feefo

Malmesbury

1 year ago

Ciò che Michael D Hunter Hunter ha detto su Certainly Wood:

Smaller logs

Very efficent service with prompt delivery.

Recensioni del prodotto

Data di acquisto: 17/02/2025

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