A couple of things would help. Is there somewhere I can say when I am placing my order that max lorry size for delivery is 7.5 tonnes? Anything bigger can't get down the drive and the pallet has to...
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Certainly Wood
Certainly Wood
14 years ago
They are contracted to come out to you on a 7.5 tonner - if they turn up on larger, please feel free to turn them away! With regards to the m3 bags, we are currently looking into a way for these to come back to us (we like re-cycling) so stay tuned.....
Alex
Sales Manager at CW
Recensioni del prodotto
Data di acquisto: 22/01/2012
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Cliente fidato
Verificato da Feefo
14 years ago
Very professional
Recensioni del prodotto
Data di acquisto: 13/01/2012
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Cliente fidato
Verificato da Feefo
14 years ago
Good reliable service
Recensioni del prodotto
Data di acquisto: 09/01/2012
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Cliente fidato
Verificato da Feefo
14 years ago
I like it that you are as green as possible
Recensioni del prodotto
Data di acquisto: 29/11/2011
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Cliente fidato
Verificato da Feefo
14 years ago
Had a query over delivery which was resolved promptly.
i have found the web site to be very informative, never have i learnt more about fires since i was in the cubs or scouts.
Certainly Wood
Certainly Wood
14 years ago
Garry
Following our conversation a few moments ago, sorry the wood was rather dirty/dusty. Hopefully just a one off, but apologies. Do check with your moisture meter the internal reading to check and let me know if too high. I am looking at ways to get the bags returned via Royal Mail, but so far proving to be v. expensive. You could use them for garden waste or of course they can be sent for recycling
Nic
MD
Certainly Wood
Certainly Wood
14 years ago
Garry
Following our conversation a few moments ago, sorry the wood was rather dirty/dusty. Hopefully just a one off, but apologies. Do check with your moisture meter the internal reading to check and let me know if too high. I am looking at ways to get the bags returned via Royal Mail, but so far proving to be v. expensive. You could use them for garden waste or of course they can be sent for recycling
Nic
MD
Alex
Sales Manager @CW
Cliente fidato
14 years ago
Thank you for your prompt reply, i have done as you suggested and my findings are printed below. i have started to use wood from a previous delivery and the difference is plain to see. i realise that things like this happen, even in a successful business such as yours, mistakes will and do happen, i'd like to make it known that my rating of poor only appertains to the last bag delivered, i have been more than happy with previous deliveries direct from certainly wood and i will continue to purchase your products. Thank you once again for your time and advice.
Certainly Wood
Certainly Wood
14 years ago
Further to our phone call just, glad you're making your way through them. Don't forget to call when you next want to order!
Alex
Sales Manager
Recensioni del prodotto
Cliente fidato
14 years ago
i used a moisture meter to check 6 logs which i split down the middle, i had reading ranging from 30% to 39.6%, these were the larger logs from my last delivery.
Data di acquisto: 16/12/2011
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Cliente fidato
Verificato da Feefo
14 years ago
Good website and it's quick and easy to place an order.
Good customer service after problems with initial order. Could have done more to help deal with the problems regarding changing the order, but compensation was appreciated,
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.