I am very impressed with the quality and value of the products which is backed up with great service delivery.
I am very pleased to recommend Certainly Wood to my friends and family.
The driver turned up in a vehicle that was significantly larger than the information on the website. he was very unhelpful and obviously unhappy that he had to deliver to our address. despite me...
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Certainly Wood
Certainly Wood
14 years ago
Really sorry for the hassle you had with the delivery but thank you for letting me know. All our deliveries are supposed to be made on the same size of vehicle as detailed on our website. If they turn up on anything larger, please do turn them away and we'll re-arrange delivery in the correct size vehicle so they can access your property without doing any damage.
Alex
Sales Manager at CW
Cliente fidato
14 years ago
Thanks for the prompt response. However, i don't feel that it's terribly useful. As the customer you are then expecting me to send the order away and then arrange another suitable date for the delivery, causing me potential inconvenience. As I see from other comments on this website, this is the most frequent cause for complaint. Surely you should address this directly with your delivery subcontractors and not expect your customers to do it as individuals. There would appear to be a trend identified and perhaps you should raise this directly with them ? Your product is good it's a shame it's being let down by poor delivery.
Certainly Wood
Certainly Wood
14 years ago
I completely agree with your comments. It's an issue that we have recognised are attempting to rectify with our carriers. Using a 3rd party is the only way for us to distribute our product around the UK and it is, at times frustrating that things don't go according to the letter. I have passed your comments on to their customer service department but please be assured that this problem occurs a very small percentage of the deliveries that our carriers make for us.
Alex
Sales Manager at CW
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.