Very quick 2-working day dispatch which was impressive. However, I discovered one of my orders had a broken lid which I reported the very next day but the communication was so poor I had to call a...
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Steve
Caterkwik
3 years ago
Thank you for the lovely review, I'm glad we were able to sort this out for you eventually; I've taken a look at your account and it seems our suppliers were dragging their heels a little with our team. Nevertheless, we aim to get matters such as this resolved much faster for our customers.
Had to chase for delivery of two parcels.
Chased twice and fobbed off with bank holiday delayed
Steve
Caterkwik
3 years ago
Hello, thank you for your valued feedback. I do sincerely apologise that our delivery speed didn't meet expectations on this occasion. This was an order placed in the afternoon, which then had a knock on effect for the 3-5 working day delivery; the supplier actually delivered it on the 6th working day. I am so sorry for any inconvenience that caused. I am unsure re the second parcel as there doesn't seem to be info saved on this - if you could email me on kelly@caterkwik.co.uk then I can investigate.
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Steve
Caterkwik
3 years ago
I'm sorry that this has happened. I shall speak to our suppliers - I presume you would like a replacement?
Very helpful on phone as not straaightforward pruchase. Good knowledge of delivery even though direct from manufacturer. Asked me pertinent questions to ensure I was understanding I was clear in what...
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Steve
Caterkwik
3 years ago
Thanks, our team work really hard in getting the right information over to our customers so thank you for recognising this!
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.