Thank you for your review Judy; and thank you for your time on the phone just now. I can confirm your order has been cancelled for the out of stock knife and is being refunded today. Apologies for the delay; we were advised they would be back in stock on a certain date by our supplier, and then that date changed.
JB
Judy Burroughes
2 years ago
I am sorry for you as you have to deal with unhappy customers!
Paid for next day delivery for a double bottle cooler as it was urgently needed for two functions. We were initially told by the courier (DX transport) that they had attempted to deliver it on the...
Awful, would never use again. A £1300 washing machine broke within 3 months and they refused any warranty. Nothing but a nightmare with these guys
Steve
Caterkwik
2 years ago
Hello, thanks for the review. Although I am unsure what you mean - we replaced the machine free of charge with a brand new one. Which we were under the impression that you were happy with - I shall call shortly to discuss, Thanks. Kelly
Cliente fidato
2 years ago
You refused to replace until we shared on our social media with 56k followers that the machine had broken within a few months and you stated the warranty wouldn’t cover.
Then you lost our broken machine which was supposed to be repaired.
We were left for months without a machine and only replaced eventually because you didn’t know what the haulier had done with our original machine to be fixed.
There is no doubt in my mind that you never wanted to honour any warranty and I think people should be aware of your policy to refuse warranty on a brand new machine that was only a few months old when broken - a machine that cost over £1000!!!
Recensioni del prodotto
Steve
Caterkwik
2 years ago
We entirely dispute this comment as we replaced your machine with a brand new one.
A very helpful driver and great advice from Amy in sales , I only rang to purchase a splash back and plate shelf but ended up buying a Falcon cooker and a Samsung 1800w microwave as well .
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.