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Capital Fortune Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/capital-fortune | Feefo

Visualizzazione di tutte le 1,202 recensioni

Duncan

Verificato da Feefo

Glasgow

9 years ago

Ciò che Duncan ha detto su Capital Fortune:

Profeshional

Totaly profeshinal i woud recomend capital fortune to any one.

Capital Fortune

9 years ago

Great feedback thank you.

G. Thomas

Verificato da Feefo

London

9 years ago

Ciò che G. Thomas ha detto su Capital Fortune:

Remortgage

I would like to take this opportunity to thank Capital Fortune for their hard work and dedication in delivering quality brokerage as promised. In particular Luke Townsend provided a high level of...

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Capital Fortune

9 years ago

Thanks for taking the time to provide your feedback on our service. We are delighted we have delivered on both service and result. I will pass your comments on to Luke who will be pleased to hear such praise.

Cliente fidato

Verificato da Feefo

9 years ago

it was tedious at times , i would recomend your service to any body whow needs the same service

it was the only way i was able to get the morgage i required. it took afair old time to sort out but we got there in the end. Luke was very patiant and kept me in the loop at all times

Alice Owen

Capital Fortune

9 years ago

Really appreciate the positive feedback, mortgage applications can take time and delighted we found the right mortgage for you!

Cliente fidato

Verificato da Feefo

9 years ago

Not the best experience.

Their document management is poor resulting in repeatedly asking for documents they already had. Also service was slow due to high levels of work pre "buy to let" stamp duty changes but this...

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Alice Owen

Capital Fortune

9 years ago

We appreciate your feedback and are sorry you feel dissatisfied with the service received. This is not a common experience and is not reflective of our usual service, given other reviews.

The stamp duty changes did as you state result in higher levels of work but at no stage were any clients“pushed to the back of the queue”. I do however acknowledge we could have been more pro-active in keeping you informed at the time.

With regards to document requests, lenders can be quite specific with regards to document validity periods and there are instances when documents become out of date/unacceptable. Requests for more recent documents can we appreciate feel like you’re being asked for them again and we regret this, if we were unclear.

We appreciate we have not met your expectations and take on board your comments in order to improve our service even further in the future.

Cliente fidato

9 years ago

The requests for duplicate documentation had nothing to do with the lender or out of date documents. It was categorically your back office.

Donald

Verificato da Feefo

Fife.

9 years ago

Ciò che Donald ha detto su Capital Fortune:

Overall good service.

Good service which was well handled by all staff. When a phone call back was promised, it happened. All staff were curtious and efficient.

Alice Owen

Capital Fortune

9 years ago

Really please to hear we met your needs and the service was prompt and efficient. We strive to ensure all our clients receive this level of service. Kind Regards

Cliente fidato

Verificato da Feefo

10 years ago

The best!

As always, it was a pleasure to work with Capital Fortune to secure a new fixed rate mortgage. Great service, highly efficient and very professional staff. Many thanks.

Rob

Capital Fortune

10 years ago

Great testimonial - very much appreciated.

Mr brown

Verificato da Feefo

erskine

10 years ago

Ciò che Mr brown ha detto su Capital Fortune:

The service was value for money removing stress of buying a home at 69 years old

Was great to have assistance when needed just a phone call away till the completion of the house purchase and couldn't ask for more from Jacob and all the others that assist thanks all

Rob

Capital Fortune

10 years ago

That's excellent feedback and we will pass on your comments to the adviser and his Team.

Cliente fidato

Verificato da Feefo

10 years ago

Excellent Service from Capital Fortune

Despite huge obstacles from lender,Greg Simkins and Fowzia Sultana gave spendid service in finally "nailing the deal"- huge thanks to both!

Rob

Capital Fortune

10 years ago

Thank You!! Greg and Fowzia will be delighted to get a FEEFO mention....

Carlo

Verificato da Feefo

London

10 years ago

Ciò che Carlo ha detto su Capital Fortune:

Great mortgage advice from Capital Fortune

Focussed, efficient and user-friendly.

Rob

Capital Fortune

10 years ago

Great testimonial !!

Anne

Verificato da Feefo

France (UK exPat)

10 years ago

Ciò che Anne ha detto su Capital Fortune:

Professional, knowledgeable and successful in finding right mortgage.

Professional, courteous, knowledgeable, helpful, and patient in helping to solve some 'snags' along the way, caused by being UK exPats and not able to 'tick all the boxes'. Amazingly patient -...

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Rob

Capital Fortune

10 years ago

Thank you for your kind words and we are really pleased we obtained you the right ex pat mortgage deal.

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