Immediate contact from SWAG when I believed there was a problem with my order. All was okay and reassurance from staff.
Item arrived far quicker that I thought, well packaged and other info included...
There service over the original purchase was superb and the presentation of the products, but they let themselves down by offering a voucher off next purchase with misleading marketing and it turned...
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Swag Jeweller
Burrells
12 years ago
Good afternoon Mrs Frost
Many thanks for your feedback. We have taken your comments on board and are taking steps to ensure our marketing is much clearer in future.
It is never our intention to mislead our customers, therefore please accept our sincere apologies for any miscommunication we have caused.
We're very pleased you had a positive experience with our Online Sales Manager, Sadie Blake and we are vert sorry this has tainted your experience with us and hope that you will give us the opportunity to get it right in the future.
Kind regards
Swag Marketing Manager
The ordering process was really simple and the beads arrived beautifully wrapped ready for my goddaughter's Christmas and birthday presents - I was very impressed!
Many thanks for taking the time to report your feedback. We are very sorry for any confusion our website may have caused you regarding our gift vouchers. Swag and Pandora are separate companies of ours and the Swag gift cards cannot be used in our Pandora stores.
However i did speak to your sister at the time and arranged, as a one off to allow her to spend her vouchers in our Pandora Oxford store.
Please accept our apologies for any inconvenience to you or your sister in having to arrange this.
Kind regards
Online Sales Manager
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.