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Brooks Braithwaite Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 954 recensioni

Trusted Customer

ely, cambs

7 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

You made me feel that i could get talk to you about any thing i was worried about and you got things sorted for me in just one phone call. Thank you very much Petplan Sanctuary. Daisy that i spoke to...

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Tim

Brooks Braithwaite

7 years ago

Hello Mrs Power,

Thank you for the lovely review!

It is amazing to hear that you enjoyed our service and everything is sorted for you. I will pass on your kind words to Daisy!

If you do need anything at all in future, please do let us know.

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

7 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

Yes I needed public liability but got other cover too

Very quick and easy process

Tim

Brooks Braithwaite

7 years ago

Hello Miss Firth,

Thank you very much for the lovely review!

It's great to hear you found the process quick and easy, as this is exactly how we want it to be.

If you do need anything at all in future, please do let us know.

Kind Regards,

The Petplan Sanctuary Team!

Cliente fidato

7 years ago

Amazing and very professional!

I had a lady trying to falsely claim on my insurance and lie about me on social media trying to ruin me and my very small business, she was the most vile individual I have ever had the displeasure to...

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Hayley

Brooks Braithwaite

7 years ago

Hi there,

Thank you so much for taking the time to leave your positive review and your kind words.

We have looked at the claim and passed your words on to the the member of staff who dealt with your claim and she was very pleased to hear she could help you in what must have been a very difficult time.

Please do contact us if you ever need anything in the future,

The Petplan Sanctuary Claims Team.

Cliente fidato

7 years ago

Good company

We have been with Petplan for ten years now and although we have had a couple of claims which have been handled very well, we wonder why we don't get any form of discount for having been with them so...

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Tim

Brooks Braithwaite

7 years ago

Hello,

Thank you very much for taking the time to leave us a review and for being with us so many years.

It's great to hear your claims have always been dealt with very well.

In regards to our premiums, we offer everyone the best price for the cover, to keep it as fair as possible for new and existing customers. But if you would like to discuss the renewal premium and cover on this policy, please feel free to give us a call on 0345 0701 064.

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

Devon

7 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

Yes, I have started ******************************** As soon as we received our first asignment. We wanted an insurance for this type of business. Found one or two and went with the easiest to...

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Tim

Brooks Braithwaite

7 years ago

Hello Mr Ives,

Thank you for the lovely review.

It's great to hear the policy was cost effective and easy to purchase, as we do try to keep our online process as simple as possible!

If you do need anything else in future, please do let us know.

Kind Regards,

The Petplan Sanctuary Team!

Cliente fidato

7 years ago

Hopefully.

The phone call was very rushed and I found it very difficult to process what was being said. For this reason I’m glad I have a paper copy of the plan to read at my own leisure and 14 days to change...

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Daisy

Brooks Braithwaite

7 years ago

Good Morning!

Thank you for taking the time to leave us your feedback. We are very sorry that you found the initial phone call rushed, however we hope we were able to resolve this over the telephone with you this morning.

We are committed to providing a clear and reliable service for our customers, so your comments are greatly appreciated and valuable to us.

If we can be of any further assistance, or you have any questions regarding your pet business Insurance, please don't hesitate to get in touch again and we will be happy to help.

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

7 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

Excellent

We have been with PetPlan for years now and they are always good to deal with. Any claims we have made have been met promptly and with no fuss.

Tim

Brooks Braithwaite

7 years ago

Hello Mr & Mrs Bond,

Thank you for the amazing review and for being with us so many years!

It is lovely to hear that your claims have been met promptly with no fuss, as this is something we are very proud of at Petplan Sanctuary.

If you do need anything at all in future, please do let us know.

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

7 years ago

My dog is insured with Pet Plan too and when he broke his leg as an 8 month old puppy you were amazing, no quibble at all about any of my substantial claim - he’s fine now by the way!

Trusted Customer

7 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

Yes

Excellent customer service & extremely helpful & friendly

Tim

Brooks Braithwaite

7 years ago

Hello Mrs Smith,

Thank you for the lovely review.

It is great to hear you found us helpful and friendly, as this is exactly how we want to be!

If you do need anything at all in future, please do let us know.

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

Smeeth

7 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

not notified that it has been renewed and no up to date docs sent

By actually notifying me that they have renewed my Polucy on the date stated here (15/1/19). I've had no correspondence whatsoever from them and am not aware of the renewal cost!

Tim

Brooks Braithwaite

7 years ago

Hello Miss Geary,

Thank you for taking the time to leave us some feedback and for speaking with me this early on a Monday morning!

All of your policy documents are available on our website: www.petplansanctuary.co.uk, once you have logged in.

I am glad we have got this resolved, but if you do need anything further, please do let me know!

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

7 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

Yes

Very easy to

Tim

Brooks Braithwaite

7 years ago

Hello Mrs Bloomfield,

Thank you very much for the lovely review.

It's great to hear you found the process easy.

If you do need anything in future, please do let us know!

Kind Regards,

The Petplan Sanctuary Team!

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