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Brooks Braithwaite Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 954 recensioni

Cliente fidato

7 years ago

Yes, and more than I thought I needed

Great service, thorough insurance cover. Dani was very helpful & explained the parts I needed clarity on. Highly recommend.

Tim

Brooks Braithwaite

7 years ago

Hello,

Thank you for the lovely review.

It is great to hear you liked our service and found the insurance cover thorough. I will pass your kind words on to Dani, I am sure she will be delighted to hear this!

If you do need anything at all in future, please do let us know.

Kind Regards,

The Petplan Sanctuary Team!

Cliente fidato

7 years ago

Easy application.

Tim

Brooks Braithwaite

7 years ago

Hello,

Thank you for the lovely review.

It is great to hear you found the application process easy, as this is exactly how we want it to be!

If you do need anything else at all in future, please do let us know.

Kind Regards,

The Petplan Sanctuary Team!

Cliente fidato

7 years ago

Efficient.

Tim

Brooks Braithwaite

7 years ago

Hello,

Thank you for your lovely review on our service.

It's great to hear you found us efficient, as this is exactly how we want to be.

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

7 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

Yes perfect

Very quick and easy to set up

Tim

Brooks Braithwaite

7 years ago

Hello Miss Macpherson,

Thank you very much for the lovely review.

It is great to hear you found the policy quick and easy to set up, this is exactly how we want it to be!

If you do need anything in future, please do let us know.

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

warrington

7 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

insurance is good value

i wish you would send policy via post as well as on line

Tim

Brooks Braithwaite

7 years ago

Hello Mr Roberts,

Thank you for taking the time to leave us feedback and speak with me on the phone!

As per my promise, I have sent out the documents first class today. If you do ever purchase a new policy from us in future for another business, you can click the "postal documents" button at Stage 3, if that helps.

Hopefully the documents will be with you within the next 2 days, but if you have any other queries, please do let me know!

Kind Regards,

The Petplan Sanctuary Team.

Trusted Customer

7 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

yes

how can you rate a company when you have only just taken out a policy

Tim

Brooks Braithwaite

7 years ago

Hello Miss Bush,

Thank you for taking the time to leave us some feedback.

We do email all customers that purchase a policy to see if they would like to review any part of the process. For example, our website, the application or the cover on the policy itself.

If you would like to discuss any of this, please feel free to give us a call on 0345 0701 064.

Kind Regards,

The Petplan Sanctuary Team.

Trusted Customer

Nelson Glamorgan

7 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

your underwriters need to increase the level of insurance for vet bills

The customer service team were very understanding and sympathetic to my needs even though it was not within their power to get me What I needed

Dani

Brooks Braithwaite

7 years ago

Hi Brenda,

Thank you so much for your kind review. We are happy that you feel our Customer Service team were understanding and sympathetic to your needs.

That is correct in respect of our current levels of cover for vet bills, however we have raised this with our underwriters to be addressed.

If we can be of any assistance in the future, please feel free to give us a call on 0345 070 1064.

Kind Regards,

The Petplan Sanctuary Team.

Cliente fidato

7 years ago

Easy to chat to on the phone, listen and advise to your personal situation, great

Tim

Brooks Braithwaite

7 years ago

Hello,

Thank you for the amazing review.

It is great to hear you find us easy to chat with and listen, as this is exactly how we want to be!

Kind Regards,

The Petplan Sanctuary Team.

Trusted Customer

7 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

Excellent. We had some questions which were all answered satisfactorily. We also found that we can get home contents/buildings insurance which we were unaware of.

Tim

Brooks Braithwaite

7 years ago

Hello Mr Heaslip,

Thank you for the lovely review.

It is great to hear you enjoyed our service and were made aware of other products we offer!

Kind Regards,

The Petplan Sanctuary Team.

Trusted Customer

Nottingham

7 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

Great service

The renewal paperwork arrived in plenty of time and already contained the liability insurance certificates which saved time having to wait for these to be posted separately once the renewal had gone...

Leggi altre

Tim

Brooks Braithwaite

7 years ago

Hello Miss Timson,

Thank you for the amazing review.

It's great to hear you received the documents nice and early with all of the certificate's. We want our renewal process to be as simple as possible, so it's lovely to hear this!

Kind Regards,

The Petplan Sanctuary Team.

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