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Brooks Braithwaite Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 954 recensioni

Cliente fidato

7 years ago

Good service

Luis

Brooks Braithwaite

7 years ago

Good afternoon, Thank you for your kind review, we're really glad that you're satisfied with our service. If you ever need to get in touch, please feel free to do so by calling 0345 070 1064 (we're open Monday to Friday 9am - 5:15pm). Kind regards,The Petplan Sanctuary team

Cliente fidato

7 years ago

Third year and the insurance cost stayed the same

No increase

Luis

Brooks Braithwaite

7 years ago

Good afternoon, Thank you so much for your kind review. We're glad that we were able to offer a competitive renewal premium for you. We always strive to keep prices fair for our customers and avoid unnecessary price increases where possible. If you ever need to get in touch please feel free to do so on 0345 070 1064 (open Monday to Friday 9am - 5:15pm) where a member of our team will be happy to help. Kind regards,The Petplan Sanctuary team

Trusted Customer

7 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

Very helpful and friendly

Luis

Brooks Braithwaite

7 years ago

Hi Lisa, Thank you for your review, we're glad to hear that you found our call handlers to be helpful and friendly. We're always striving to provide the best customer service for our clients, so we're pleased to read your comments. If you ever wish to get back in touch with us, please feel free to do so on 0345 070 1064 (open Monday to Friday 9am - 5:15pm) A member of our team will be happy to help you. Kind regards, The Petplan Sanctuary Team

Cliente fidato

7 years ago

Excellent customer service and response time. Resolved within 48hrs

Daisy

Brooks Braithwaite

7 years ago

Good afternoon, Thank you so much for your kind review! We always strive to provide the best customer service so we're really pleased you found us helpful and our responses prompt. If you ever need to contact us please don't hesitate to do so. Our phone number is 0345 070 1064 and we are open Monday-Friday 9am-5:15pm. Kind RegardsThe Petplan Sanctuary Team

Cliente fidato

7 years ago

They always acted on my needs.

The cover was simply to protect my interests and those of the dogs for which I had responsibility.

Trusted Customer

7 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

I have cancelled but am still receiving messages

As I cancelled this policy I am not sure why I am receiving further emails

Daisy

Brooks Braithwaite

7 years ago

Hi Claire, Thank you very much for taking the time to leave your feedback. We want to provide the best service possible, so we are sorry to hear that you have been experiencing problems with receiving emails. Following our telephone conversation this morning, I hope I have managed to resolve this for you. Once again, if the problem continues please let us know as soon as possible. However I can confirm that I have spoken to our IT department and that going forwards you should not receive any more unwanted emails. If we can be of any assistance in future please don't hesitate to get in touch with us and we will be happy to help. Kind Regards The Petplan Sanctuary Team

Cliente fidato

7 years ago

It’s ok for what it is

Ok service! Would be better if you could insure your own personal dog

Trusted Customer

7 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

Quick, easy & efficient. Good value for money.

Trusted Customer

7 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

Very helpful, friendly young lady who took my call. Very quick arrival of my policy by post and the correct cover organised for my business needs.

Daisy

Brooks Braithwaite

7 years ago

Hi Cheryl, Thank you so much for taking the time to write your review, we're really happy that you are pleased with our service and will pass your comments on! If you ever need to discuss your policy with us again in future please don't hesitate to get in touch and we will be happy to help. Kind Regards The Petplan Sanctuary Team

Cliente fidato

7 years ago

Would recommend to all my frinds

Great service very professional

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