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Brooks Braithwaite Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 954 recensioni

Cliente fidato

Verificato da Feefo

6 years ago

Claim experience

I have had to claim once for something where I as a professional wasn't really at fault. I found the people really helpful and totally cooperational. The matter was dealt with swiftly and resolved...

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Cliente fidato

Verificato da Feefo

6 years ago

Perfect!

Very easy to get it. And it's everything I need

Luis

Brooks Braithwaite

6 years ago

Good afternoon, thank you for taking the time to leave a review. We have done our utmost to design an insurance products that meets our clients needs. So it's fantastic to hear that we have provided everything that you need. If you ever need to speak to us in future please don't hesitate to get in touch. Our phone number is 0345 070 1064 and we are open Monday - Friday 9am-5:15pm. Kind regards, the Petplan Sanctuary team

Trusted Customer

Verificato da Feefo

6 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

I feel ripped off.

The lady I spoke to was lovely. My complaint was that with an empty Cattery I am paying you 3rd party insurance for nothing. There is no risk to you at all. There will be no risk to you until I get...

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Luis

Brooks Braithwaite

6 years ago

Hi Anne, thank you for taking the time to leave feedback. I am just following up from our conversation yesterday. We sympathise with your frustration and understand that it is a very difficult time at the moment. Unfortunately we are never able to guarantee premiums any longer than 28 days in advance. However, we have not had a rates increase in 2 years and are committed to keeping prices consistent with the market for our customers. We hope that premiums will stay as they are in the near future following the Covid19 outbreak, however are not able to confirm that this will be the case indefinitely. If you would like to discuss this further please don't hesitate to contact us on 0345 070 1064, we are open Monday - Friday, 09:00 - 17:15

Cliente fidato

Verificato da Feefo

6 years ago

Yes

Great company and reasonable price I have been given, thank you

Daisy

Brooks Braithwaite

6 years ago

Good morning, Thank you for taking time to leave your great review. We're really pleased that you found the cover reasonably priced and suitable for your needs. If you need any assistance with your cover going forwards, a member of our customer service team will be happy to help you. Please don't hesitate to give us a call on 0345 070 1064, we are open Monday - Friday, 9am - 5:15pm. Take care and stay safe. Kind Regards The Petplan Sanctuary Team

Cliente fidato

Verificato da Feefo

6 years ago

Friendly, prompt and helpful staff.

Due to Covid-19 all of my Dog Home Boarding bookings have been cancelled and I cannot see that any will be rebooked until 2021. I therefore needed to cancel my insurance policy. My phone call was...

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Daisy

Brooks Braithwaite

6 years ago

Good Morning, Thank you for leaving your kind review. We understand that this must be a very challenging time for you, so we're really pleased that we were able to help. We will be sure to pass your lovely comments to the team member you spoke to. We hope to help you again once business returns to normal so please don't hesitate to come back to us. If we can be of any further assistance to you in the meantime, please feel free to get in touch. Our telephone number is 0345 070 1064 and we are open Monday - Friday, 9am - 5:15pm. Take care and stay safe. Kind Regards The Petplan Sanctuary Team

Trusted Customer

Verificato da Feefo

London North

6 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

Renew my recent closed cover.

It was so easy to restart and just a follow on from the excellent service I gave always received.

Luis

Brooks Braithwaite

6 years ago

Hi Lisa, thank you so much for taking the time to leave a review. We strive to make our renewal process as smooth as possible, so it's lovely to hear that you have had a good experience. If you ever need to speak to us in future please don't hesitate to get in touch. Our phone number is 0345 070 1064 and we are open Monday - Friday 9am-5:15pm. Kind regards, the Petplan Sanctuary team

Trusted Customer

Verificato da Feefo

Heywood

6 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

Your stf

I couldn't have asked for more help.You kept me sane in my hours of panic and have been exceptional with their help at this time. We have had to more or less close our business and couldn't have...

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Luis

Brooks Braithwaite

6 years ago

Good afternoon, thank you very much for taking the time to leave a review. We always do our utmost to help our clients out, so it's great to hear that we were able to relieve a little stress during these times. If you ever need to speak to us in future please don't hesitate to get in touch. Our phone number is 0345 070 1064 and we are open Monday - Friday 9am-5:15pm.Kind regards, the Petplan Sanctuary team

Trusted Customer

Verificato da Feefo

6 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

Excellent & prompt service

Luis

Brooks Braithwaite

6 years ago

Hi Melanie, thank you for your kind review. We are doing our best to keep up our usual service despite the current circumstances, and so it's great to hear that we are delivering results! If you ever need to speak to us in future please don't hesitate to get in touch. Our phone number is 0345 070 1064 and we are open Monday - Friday 9am-5:15pm. Kind regards, the Petplan Sanctuary team

Cliente fidato

Verificato da Feefo

6 years ago

Yes

I thought the cover is a lot better then any other a bit more expensive but worth it

Luis

Brooks Braithwaite

6 years ago

Good afternoon, thank you so much for taking the time to leave a review. We always do our best to tailor policies to our clients needs, so it's fantastic to hear that this is paying off. If you ever need to speak to us in future please don't hesitate to get in touch. Our phone number is 0345 070 1064 and we are open Monday - Friday 9am-5:15pm. Kind regards, the Petplan Sanctuary team

Trusted Customer

Verificato da Feefo

6 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

Great service

Very prompt and friendly service

Luis

Brooks Braithwaite

6 years ago

Hi Kelly, thank you for taking the time to leave such a kind review. It's great to hear that you have had a positive experience with our customer service team. If you ever need to speak to us in future please don't hesitate to get in touch. Our phone number is 0345 070 1064 and we are open Monday - Friday 9am-5:15pm. Kind regards, the Petplan Sanctuary team

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