Bought from them previously and they were patient, helpful and polite as my pregnancy hormones raged! Love the quality of bed and drawers previously bought and just bought the guard now in advance,...
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caoimhe
Boori
5 years ago
Thank you for taking the time to review your experience with us. We are happy to hear that you love our products and our customer services team have been very helpful along your Boori shopping journey.
Best wishes,
Caoimhe
First class product. And after sales was excellent, we misplaced the fixings after storage. Customer service was 2nd to none.
caoimhe
Boori
5 years ago
Good Afternoon,
Thank you for taking the time to review on your Boori experience. We're so pleased to hear that you received excellent customer service.
If there is anything else we can help you with, please don't hesitate to contact us at info@boori.co.uk.
Best wishes,
Caoimhe
While all the products I ordered were spot on, it took nearly a month for our order to arrive, as one of the boxes hadn't been put on the truck for shipment and the others had to wait for it to catch...
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Nav
Boori
5 years ago
We sincerely apologise for the inconvenience caused with your delivery. We will take this as an opportunity to revisit our dispatching processes to ensure situations like this do not occur in the future.
The Boori desks we purchased were on our doorstep 2 days later and we are not in any kind of metro area. Very reasonable delivery charge and good communication.
Nav
Boori
5 years ago
So great to hear of your satisfaction with our customer service and prompt delivery. I am sure your children will love the Tidy Learning Table. They are indeed very simple to set-up. The perfect addition to your childrens play space.
Recensioni del prodotto
Data di acquisto: 08/02/2021
0
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GB
Gabriella Barry
5 years ago
Ciò che Gabriella Barry ha detto su Boori:
We received the item ordered quickly which was great and I love the product - it is sturdy and looks great. Unfortunately it had a missing screw which was annoying. I rang the next day and they...
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Nav
Boori
5 years ago
Hi Gabriella,
The Waratah Manor 3 Drawer Chest is a beautiful piece. Apologies for the inconvenience caused with the missing bolt from your hardware kit. I am glad we could have the matter sorted for you quickly..
I ordered the bassinet from the Boori website. It was easy to buy and my order came quickly. The bassinet is great quality
Nav
Boori
5 years ago
Hi Melissa,
Great to hear you found our website to be user friendly and easy to navigate. Thank you also for the feedback on the Squared bassinet.
Recensioni del prodotto
Data di acquisto: 12/02/2021
0
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Cliente fidato
5 years ago
Customer service was excellent as my needs were met. Fast delivery. Great communication.
Nav
Boori
5 years ago
We pride ourselves on providing a high level of customer service. Great to hear this reflects with our customers. Look forward to assisting you in the future.
They posted the wrong item initially, and re-sent the correct item in the following week and requested my returns. Since posting the incorrect item was the seller's fault, I would expect the correct...
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Nav
Boori
5 years ago
Hi William,
Sorry to hear you were not satisfied at the method used for re-sending your purchases. We will take this as an opportunity to revisit our procedure on express shipping. I am glad however we could have the matter rectified for you. Your patience and understanding is appreciated.
Poor customer service, didn’t reply to customer service emails.
Our cot came damaged and no response to my emails at all.
Nav
Boori
5 years ago
Apologies for what has happened. It seems as though this has been missed by our team.
I will have someone from the service department reach out to you immediately to rectify this matter.
Never received a shipping tracking number. When the courier came and drop the items nobody was at home so we had to go and pick it up from the depot.
Nav
Boori
5 years ago
Hi Gregorio,
We are sorry to hear about the inconvenience caused with delivery of your goods. We will follow this up with the courier as to why the goods were not left as you requested an ATL. With regards to details such as tracking numbers, these are sent through via email (to the email address used to make the original order) when goods are dispatched. May I ask you email me at sales@boori.com.au to ensure we have the correct information on file.
Look forward to hearing from you.
Passionate creators of beautifully conceived nursery, kids' furniture and accessories. Our collections combine the beauty of classic heritage with contemporary trends so you can create a timeless space for your family to enjoy. Crafted from sustainable wood, our nursery furniture is made to withstand the bumps and knocks of family life.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Passionate creators of beautifully conceived nursery, kids' furniture and accessories. Our collections combine the beauty of classic heritage with contemporary trends so you can create a timeless space for your family to enjoy. Crafted from sustainable wood, our nursery furniture is made to withstand the bumps and knocks of family life.