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Recensioni di Brdy

Visualizzazione di tutte le 325 recensioni

Tom O Callaghan

Verificato da Feefo

Bantry, Co. Cork, Rep. of Ireland.

2 years ago

Ciò che Tom O Callaghan ha detto su Brdy:

You tell lies and hide behind your chat site.

non existent. Ambiguous, to the point of lying. Mail, which might implicate you indulge in dubious practice, is deleted once it is opened.

Elise

Brdy

2 years ago

Hi Tom, Thank you for bringing this to our attention; your feedback is important to us. We can see that a member of our customer service team has already reached out to you to address this issue. We are eager to resolve it at a time that suits you. Please give us a call at 01869 222900. Best regards

Cliente fidato

Verificato da Feefo

2 years ago

excellent services

Elise

Brdy

2 years ago

Hello, Thank you for leaving this kind review. Warm regards

Cliente fidato

Verificato da Feefo

2 years ago

I have had problems with my interned since Clean Monday (Feburary) and it took you 5 months to get it and running again. I have an online business that suffered all this time. I was very unhappy...

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Elise

Brdy

2 years ago

Hello, We sincerely apologise for the prolonged issues with your internet and the impact it had on your business. We understand how frustrating this must have been, and we're sorry for not meeting our commitments. We're working hard to improve our service and ensure such delays don't happen in the future. Thank you for your patience and feedback. Sincerely,

Cliente fidato

Verificato da Feefo

2 years ago

Excellent service, fantastic support.

Elise

Brdy

2 years ago

Hello, Thank you for leaving this kind review. We're thrilled you're happy with the service and support provided by Brdy. Kind regards

Cliente fidato

Verificato da Feefo

2 years ago

Highly recommended!

Trouble free installation and a reliable broadband service even in bad weather. I recommend it anyone, especially in a remote area.

Elise

Brdy

2 years ago

Hello, This is great to hear! Thank you for taking the time to leave us a review. Kind regards

Cliente fidato

Verificato da Feefo

2 years ago

Brilliant service

Excellent overall from initial contact, set up, installation and customer service. Delighted with service, thank you!

Elise

Brdy

2 years ago

Hello, Thanks so much for this lovely review! We're thrilled to hear that you're happy with the service we've provided. Warm regards

Cliente fidato

Verificato da Feefo

2 years ago

Happy customer

Very helpful from start to finish. From the phone calls to installation every one pleasant on the phone the technician brilliant very friendly and good fun as well

Elise

Brdy

2 years ago

Hello, This is wonderful to hear, we're glad you're pleased with our teams service! Thank you for taking the time to leave a review. Kind regards

Alan Booth

Verificato da Feefo

Aberdeenshire

2 years ago

Ciò che Alan Booth ha detto su Brdy:

Excellent Service

Very professional service with excellent communication and installation. Speeds as advertised

Elise

Brdy

2 years ago

Hi Alan, This is great to hear! Thank you for your review. Kind regards

Cliente fidato

Verificato da Feefo

2 years ago

Not happy

I had my equipment upgraded today but you had me down for a new install. Satworks arrived and never installed the new dish as said no point its same as last one so i am left with a brand new dish...

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Elise

Brdy

2 years ago

Hi, Thank you for bringing this to our attention. We understand your frustration and apologise for the inconvenience. We see that you have already been in contact with our Customer Services team, who are actively working to resolve this issue for you. Your feedback is important to us and we are committed to ensuring you receive the service improvements you were promised. Thank you for your patience. Kind regards

Cliente fidato

Verificato da Feefo

2 years ago

I thought the satellite installation engineer was very good on the satellite, but he wouldn't help with the switch from the previous broadband supplier to BRDY which involved different ip addresses....

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Elise

Brdy

2 years ago

Hi, Thank you for your review and for your patience while we looked into this for you. We're pleased to hear that our engineer did a good job with the installation and we apologise for any inconvenience caused with your private IP and landline concerns. While our engineers are highly skilled and well trained, their expertise is focused on our installation processes. As a result, the engineer was unable to assist with your private IP addresses and fixed line issues. Had the issue been related to our own systems, the engineer would have been able to assist you without hesitation. Thank you for your understanding. Kind regards

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