Ciò che Alex Smeall ha detto su Big Drop Brewing Co. Limited CA:
Great Beers, Great Service!
I've ordered a couple of times from Big Drop now and I really enjoy their non-alcoholic beers. The closest thing to the real deal that I've found yet. They also have a great customer service team who...
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Cliente fidato
5 years ago
Horrible customer response/experience online
As a first time customer I am not impressed with their service. I ordered online ($70 order) on Apr 17 and got 1 email about receiving the order.
I emailed customer service on April 21 asking when...
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Kelvin Ward
Big Drop Brewing Co. Limited CA
5 years ago
Thank you for you feedback Ross.Our global support team have been in contact via email to ensure a swift resolution to this issue. Rest assured, isn't the service standard we strive to offer and this will be investigated internally with our fulfilment partner to ensure our all consumers achieve only the highest standard of all-around service. We hope you enjoy the beers!Team Big Drop.
Cliente fidato
5 years ago
Apr 28 Update - Was contacted by Michael on Apr 26 and he immediately looked into the issue. He cancelled the initial order, and reissued it and I received conformation the new order was shipped on Apr 27. Michael also said he would initiate the investigation into the fulfillment partner. He did also liked the suggestion to set expectations of delivery in the order confirmation email, which I was informed (in his email) that based on my location, this would be 5-9 days (still long but understandable). Revising my rating to 4 stars for this outstanding service response.
Cliente fidato
5 years ago
Cliente fidato
5 years ago
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Cliente fidato
5 years ago
No indication of delivery date
No indication of when the shipment will arrive. Purchased a week ago and it still has not arrived. When I login, it just says unfulfilled.
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Cliente fidato
5 years ago
Good Things come to those who wait!
I love the product. My only issue is the length of time it takes to arrive. It might be the times we’re in affecting this but I order things from the US that arrive more quickly! Again though, the...
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Cliente fidato
5 years ago
Great beer!Speedy delivery!
Love the Noir ! Always love having a drink Friday night. New go to beverage without the alcohol risk!
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Cliente fidato
5 years ago
Fast & Fresh Delivery
Amazingly quick delivery of delicious non-alcoholic beer. Thank you!
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
