Big Cat Travel Insurance non è più un cliente attivo di Feefo
Visualizzazione di tutte le 620 recensioni
DM
David Murdoch
Verificato da Feefo
3 years ago
Ciò che David Murdoch ha detto su Big Cat Travel Insurance:
First class insurance for best price
0
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GM
Gregory May
Verificato da Feefo
3 years ago
Ciò che Gregory May ha detto su Big Cat Travel Insurance:
Quick , informative and knew there stuff
Quickly answered the phone , knew what they were talking about and had the producing needed
0
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JB
John Beddoes
Verificato da Feefo
3 years ago
Ciò che John Beddoes ha detto su Big Cat Travel Insurance:
Unbelievably slow claims resolution, still waiting!
Actually not very fair star rating.
Big Cat has been great in all my dealings with you. But, I unfortunately had to put in a medical claim last year in February and I’m still waiting for it to be...
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Big Cat Travel Insurance
Big Cat Travel Insurance
3 years ago
Hi there,
Many thanks for your recent feedback.
As confirmed in the review above, a delay in the processing of this claim was caused due to the lack of a signed GP letter which was required. This has since been obtained by the Insured and passed over to the claims team so that the claim can be finalised. We are working with the client and the claims team to ensure that this is processed without further delay.
We have also reached out to the client and explained exactly how our medical emergency assistance service works (which is provided by Allianz) and advised that if they were to have any issues with that process, to contact us for assistance.
Big Cat Travel Insurance
0
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SW
Simon Weeks
Verificato da Feefo
3 years ago
Ciò che Simon Weeks ha detto su Big Cat Travel Insurance:
Great Activity Cover Options
The activity cover options is excellent and ideal for our trip. I also had a very efficient experience with their customer service team. Of course the most important thing with an insurer is the...
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Cliente fidato
Verificato da Feefo
3 years ago
You have a good product but your website didn't function properly so I could only read the particular items covered with difficulty and to pay, I had to call the office.
0
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DM
Doug Mortimer
Verificato da Feefo
Scotland
3 years ago
Ciò che Doug Mortimer ha detto su Big Cat Travel Insurance:
Very helpful and informed whilst dealing with my enquiry
The representative answered my questions clearly and was pleasant, efficient and knowledgeable
1
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Cliente fidato
Verificato da Feefo
3 years ago
Easy to contact , all questions answered promptly, good communication
Excellent, quick , good customer communication.
0
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Cliente fidato
Verificato da Feefo
3 years ago
Reliable and flexible cover
Easy web access to cover backed by major world insurance player
0
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Cliente fidato
Verificato da Feefo
3 years ago
Not sure, just give them a call!
Really helpful! on checking the online holiday insurance I had a specific activity of a 6 day horse trail riding. I phoned up to check I would have the right policy, this was really easy to sort and...
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
