Excellent web site easy to navigate- the quality of the cabinet exceeded my expectations, the sturdy packaging insured safe and speedy arrival I have already recommended your site to a friend.
Poor customer communication. Multiple contradictory delivery text messages. Package delivered in two separate deliveries without advanced notice leading to confusion.
Steve
Bathroom Cabinet World
9 years ago
Apologies that there was an issue regarding the notifications of delivery , this is an issue with our courier company and we will therefore be contacting them to go over the information that they pass on to customers to improve this service further. I hope the item on arrival was everything that you were after. Kind regards Bathroom Cabient World
Data di acquisto: 13/07/2016
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TC
Trusted Customer
stevenage
9 years ago
Ciò che Trusted Customer ha detto su Bathroom Cabinet World:
Goods not received. Tracking states delivery on the 13th, still not received. Tracking shows goods never actually sent also. Phoned their customer support line on atleast 10 occasions, its a message...
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Steve
Bathroom Cabinet World
9 years ago
Hello Lewis, Thank you for leaving your review, we are sorry to ready of the lack ofresponse you have received and that you have not received your item, this isnot at all normal procedure and I am unaware why there has been such an issuewith getting your item to you. We have tried to contact you this morning andleft messages at your place of work and mobile. If you would like to contact uson 01749 321104 then one of our team members will be able to sort areplacement to be sent or refund to be issued for you. Kind regards BathroomCabinet World
Data di acquisto: 10/07/2016
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Cliente fidato
9 years ago
service average had to communicate with u as no delivery info sent then correspondance was asking info u already had. so not impressed. having said that delivery happened 3 days after day of order...
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Steve
Bathroom Cabinet World
9 years ago
Hello Chris, Apologies for the issue you had with lack of communications. Tracking details should be sent automatically via our courier company so we can only apologise on behalf of them that you did not receive this. I hope once the item is installed the item will be exactly what you were after. Kind regards Bathroom Cabinet World
Data di acquisto: 11/07/2016
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Trusted Customer
England
9 years ago
Ciò che Trusted Customer ha detto su Bathroom Cabinet World:
Poor workmanship of the cabinet with dust from retrofitting of speakers etc and an option from customer care was to clean it myself. Hmm £400 mirror you have to clean yourself from a bad installation.
Steve
Bathroom Cabinet World
9 years ago
Thank you for leaving your review suggestions like this are made as sometimes it may just be a small amount of dust left over that can be easily removed, although it is clear to see that you have had more issues than this with your item and therefore we hope that now you have received the replacement unit you will be happier with the item and service. Kind regards Bathroom Cabinet World.
TC
Trusted Customer
9 years ago
Hello, I have recieved the new cabinet after a mix up with the deivery dates etc. I now have a working cabinet and all the fitting kit. The headphone socket is still wobbly and not fixed correctly and I can still see a wire in the bottom right light. I haven't tested the headphone socket yet, but the main thing was the bluetooth speakers worked. I still need to mount the unit and see if the demister works. It was also packaged better this time, so not sure what happened the first time. I would think at nearly £400 this should be perfect but I'm not going to return for this small problem, but I do believe the quatlity should be checked thoughly before sending to a customer.
Steve
Bathroom Cabinet World
9 years ago
Hello Adrian, Thank you for letting us know you have received the new item with out any damages or missing parts. Quality control will definitely be looked into as you should not of received the first unit as you did. I understand that you have still got a few smaller issues with this unit which i can only apologise on behalf of the company for this. Please note the issue of the wire showing through the light can be easily solves as sometimes it is just a case of the cable moving during transportation. If you remove the side panel where you see this, screws top and bottom directly in line with panel, you can pull the panel away and push the wire over out of the way of the frosted area and then it should not be seen. Kind regards
Bathroom Cabinet World
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Steve
Bathroom Cabinet World
9 years ago
Hello, Thank you for leaving your review with us. We are sorry to hear of the poor item you received. I can see from the tracking that the replacement item has now been delivered. I hope that this is a much better version of the item, as it is not at all normal standards for customers to receive items in this condition. Hopefully the new unit is exactly what you were hoping for and you will have no further issues. Kind regards Bathroom Cabinet World
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