Although I paid for delivery I had to pay to return. When I tried to contact the number provided it was unavailable
Customer Service
B Couture London
3 years ago
Hi,
Thank you for your review. We are deeply sorry to see that you have received a faulty coat. We do advise on the returns form which will have been inside your parcel that if you have a faulty item that you contact us before returning this. As we do not always need the faulty item to be returned to us or if we do then we would provide a pre paid label for this.
I have looked into your order and I can see that the coat has been refunded. I hav ealso now refund the initial postage you paid for the order being sent out to you.
We apologise again for the inconvenience caused by receiving the faulty item.
Kind Regards
B Couture London
Recensioni del prodotto
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Data di acquisto: 01/01/2023
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MH
Michael Harrington
3 years ago
Ciò che Michael Harrington ha detto su B Couture London:
Ciò che Laura Harrison-royal ha detto su B Couture London:
The size are way to small not what they should be there more kids sizes
Customer Service
B Couture London
3 years ago
Hi Laura,
Thank you for your review. We are deeply sorry to hear that your items were faulty and mislabelled. Please could I ask for you to send photos of the sets to info@bcouturelondon.com and we can look into this and these replaced or refunded for you.
Kind Regards
B Couture London
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Data di acquisto: 01/01/2023
0
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NF
Nigel Fletcher
3 years ago
Ciò che Nigel Fletcher ha detto su B Couture London:
Very happy will be ordering from you again
Thanks
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Data di acquisto: 03/01/2023
0
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DB
Daiva Bociene
3 years ago
Ciò che Daiva Bociene ha detto su B Couture London:
Very comfortable, u love ❤️
Recensioni del prodotto
Data di acquisto: 31/12/2022
0
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ED
Edson Domingos
3 years ago
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Ciò che Edson Domingos ha detto su B Couture London:
Worst ser i have ever bought very poor quality ripped in the first 2hours of wear
Customer Service
B Couture London
3 years ago
Good afternoon, Edson.
Thank you for your review, we are deeply sorry to hear that your set was faulty. I can see that following a discussion with our team regarding this that a refund was issued to you.
Kind Regards
B Couture London
Is good quality. Just the size for baby is not very good is too small. I can’t dress him again because is not comfortable. I bought size 3-6 for my 2 month baby and is the hoodie is small .
Customer Service
B Couture London
3 years ago
Good Afternoon,
Thank you for your review, great to see that you are happy with your order and your tracksuit. Sorry to hear that you had issues with smaller one, please could you send a photo of the hoodie across to our inbox info@bcouturelondon.com and we can look into this for you.
Kind Regards
B Couture London
Give people who return goods with labels and packaging , there full refund instead of partial like I got , very unsatisfactory
Customer Service
B Couture London
3 years ago
Hi,
Thank you for your review. We are sorry to see that you did not like your item. I have looked into this and can see that a full of the product was refunded to you. As we do not offer a free returns service we would not refund the initial postage to you.
We apologise for any inconvenience caused by this.
Kind Regards
B Couture London
Recensioni del prodotto
Customer Service
B Couture London
3 years ago
We are sorry to hear that your order was slightly delayed. Due to the royal mails strikes which were taking place weekely around the time you ordered this caused a huge demand on other courier services which had an impact nation wide.
Data di acquisto: 01/12/2022
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CR
Charlie Ross
Broadstairs
3 years ago
Ciò che Charlie Ross ha detto su B Couture London:
Never received my parcel, tried to contact on a couple of occasions but still no reply for another dispatch or a refund
Customer Service
B Couture London
3 years ago
Good afternoon,
Thank you for your review. We are sorry to see that your parcel was not received.
I can see on the YODEL tracking that the parcel is showing as delivered on the 30/12/22. Please could I ask for you to download the YODEL app and screenshot the photo of where the parcel waqs left, please send this to info@bcouturelondon.com and we can look into further for you and get this rectified as quickly as we can for you.
I have searched our inboxes with the email address attached to your order and cannot find any email from yourself.
We apologise for any inconvenience caused by this.
B Couture London is at the forefront of a thriving new revolution in youth culture and style. We are the people who aren’t afraid to challenge the norms, and we define ourselves by the clothes we wear.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
B Couture London is at the forefront of a thriving new revolution in youth culture and style. We are the people who aren’t afraid to challenge the norms, and we define ourselves by the clothes we wear.
