Good afternoon
Thank you for taking the time to share your feedback. I sincerely understand your frustration regarding the recent premium increases.
While I’ve reviewed your policy, I want to clarify that insurance premiums are influenced by multiple factors beyond just the type of vehicle, including market trends, overall claims experience, and underwriting assessments. The change in your vehicle from a lower to a higher grouping has contributed to the increase, but it’s not the sole reason.
Please know that your loyalty is highly valued by AXA.
If you wish to discuss this further, please don’t hesitate to contact us.
Thank you again for your continued loyalty.
Kind regards,
David
Feefo Coordinator
