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AXA Insurance - Ireland Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/axa-ireland | Feefo

Visualizzazione di tutte le 147,169 recensioni

Cliente fidato

Verificato da Feefo

9 years ago

Customer service was good, helpful and responsive. Agents were knowledgable and responded in a friendly and professional manner.

Cliente fidato

Verificato da Feefo

9 years ago

I deal with Mary she was excellent she had great personality got good value too

Very good

Laura Hagan

AXA Insurance - Ireland

9 years ago

Dear Eileen

thank you so much for leaving such a nice review.

Do you know what Marys surname is, as we would love to pass your kind comments on to her?

Laura

Cliente fidato

Verificato da Feefo

9 years ago

Sometimes Good, Sometimes Bad

I rang 3 or 4 times about my renewal. Most of the time it was efficient and painless. However I was unlucky enough to get an idiot answering the phone the last time I called.

Paul Monks

AXA Insurance - Ireland

9 years ago

Hi Kieran,

Thank you leaving feedback. I apologise if your customer service experience did not meet your expectations. We try and provide an efficient and straight forward service but seemed to have failed on this occasion. Thank you for your continued customer and we look forward to impressing you the next time you have to contact us.

Regards

Paul Monks

AXA Insurance

Trusted Customer

Verificato da Feefo

Galway

9 years ago

Ciò che Trusted Customer ha detto su AXA Insurance - Ireland:

The service is impeccable

Their courtesy is impeccable, I have nothing to add or comment about that.

Cliente fidato

Verificato da Feefo

9 years ago

Disappointed

This year I tried to change my house and contents insurance to AXA to join my car insurance with you, but was refused as my old house was recently rated as a listed building. However my existing...

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Paul Monks

AXA Insurance - Ireland

9 years ago

Hi Mary,

Thanks very much for taking my call and leaving your feedback. I am sorry that we do not compete in the particular area of the market that would cover your property. We are quite limited in the type of property we can accept and hope to expand our portfolio in the future to cover all of our customer's needs.

If you have any queries, please feel free to contact me.

Regards

Paul Monks

AXA Insurance

Trusted Customer

Verificato da Feefo

Portlaoise

9 years ago

Ciò che Trusted Customer ha detto su AXA Insurance - Ireland:

Excellent

They are brilliant

Trusted Customer

Verificato da Feefo

Dublin

9 years ago

Ciò che Trusted Customer ha detto su AXA Insurance - Ireland:

Easy website and helpfull staff

Very efficient

Laura Hagan

AXA Insurance - Ireland

9 years ago

Hi James

thank you for taking the time to leave your review.

We will pass your message on to our digital team who will be delighted to hear you found the AXA Ireland website easy to navigate.

Kind regards

Laura

Cliente fidato

Verificato da Feefo

9 years ago

I have a feeling that I am getting more support from AXA than any other insurance companies

The customer service were very friendly and helpful

Trusted Customer

Verificato da Feefo

Dublin

9 years ago

Ciò che Trusted Customer ha detto su AXA Insurance - Ireland:

Amazing! Thanks for all your efforts!

Best service ever. - No waiting on the line for the team to pick up the phone. - All possible disclaimers. - Very clear communication. - I could understand everything they said (I'm not so well...

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Erika Rafferty

AXA Insurance - Ireland

9 years ago

Hi Maksim,

Thank you for taking the time to leave this positive feedback.

We are delighted that you were happy with the service we provided.

Kind Regards,

Erika

Cliente fidato

Verificato da Feefo

9 years ago

Happy with service

Got good value car insurance, even though it had gone up which seems ridiculous, it was the cheapest I could find. They had an efficient service, would buy from them again

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