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AXA Insurance - Ireland Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/axa-ireland | Feefo

Visualizzazione di tutte le 147,452 recensioni

Trusted Customer

Verificato da Feefo

NWA's

9 years ago

Ciò che Trusted Customer ha detto su AXA Insurance - Ireland:

Excellent service by AXA Ireland

Just good service

Trusted Customer

Verificato da Feefo

athlone

9 years ago

Ciò che Trusted Customer ha detto su AXA Insurance - Ireland:

excellent, easy to understand. easy to use

straight forward. no problems. does what it says on the tin

Cliente fidato

Verificato da Feefo

9 years ago

Great Cover at a affordable Price.

Very polite, checked everything carefully, Explained my cover in detail, very competitive price compared to other insurers.

Trusted Customer

Verificato da Feefo

9 years ago

Ciò che Trusted Customer ha detto su AXA Insurance - Ireland:

Excellent customer service. Thanks Paul.

i wanted to amend my policy and they were charging another 30 euro handling fee and when I queried this I was told there was no handling fee but there was a government levy which was actually working...

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Paul Monks

AXA Insurance - Ireland

9 years ago

Hi Patricia,

Sorry I missed you by phone. I apologise if you felt that the service was poor and our staff explained the situation poorly. You are correct in that the Government levy is not €16. The levy is 5% of the policy fee per annum and our staff member was incorrect in their advice. There is a €30 administrative fee for permanent changes to the policy in respect of the address, car and drivers, so unless you were changing any of these 3 then no fee is applicable.

Kind Regards

Paul

Trusted Customer

9 years ago

Thanks again Paul.

Cliente fidato

Verificato da Feefo

9 years ago

The customer service person i dealt with was lovely. Really professional fr...

The customer service person i dealt with was lovely. Really professional from start to finish. He definitely needs a pay rise.

Cliente fidato

Verificato da Feefo

9 years ago

Unable to renew online

I was not able to renew online. My email and password wouldn't work. I had to phone to renew which was difficult during office hours.

Erika Rafferty

AXA Insurance - Ireland

9 years ago

Good Afternoon,

Thank you for taking the time to leave feedback.

Due to some technical issues not all customers are eligible to renew their policy online.

This is something that we are currently updating and hope to have this completed soon.

If it suits you to call outside of business hours feel free to call us on 1890247365.

We are open Monday to Friday 8am - 8pm and Saturday 10am - 4pm.

Kind Regards,

Erika

Trusted Customer

Verificato da Feefo

Naas, Co. Kildare

9 years ago

Ciò che Trusted Customer ha detto su AXA Insurance - Ireland:

Clear, more informative information to explain increases would be helpful

My initial quote was very high. I was confused. There seemed to be 2 vehicles on my policy although I own only one vechicle. I also had a claim and although I have a no claim bonus for life, it...

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Trusted Customer

Verificato da Feefo

9 years ago

Ciò che Trusted Customer ha detto su AXA Insurance - Ireland:

Excellent service by AXA Ireland

I love Axa

Trusted Customer

Verificato da Feefo

Clonmel tipperary

9 years ago

Ciò che Trusted Customer ha detto su AXA Insurance - Ireland:

Excellent service by AXA Ireland

Very helpful and honest both by phone and in my local branch

Trusted Customer

Verificato da Feefo

Cork

9 years ago

Ciò che Trusted Customer ha detto su AXA Insurance - Ireland:

Excellent service by AXA Ireland

Excellent customer service, great price.

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