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Away Holidays Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/away-holidays | Feefo

Visualizzazione di tutte le 650 recensioni

Mr Harry Marchbank

2 years ago

Data di acquisto: 17/10/2022

Ciò che Mr Harry Marchbank ha detto su Away Holidays:

silence after sending a deposit over.

Brilliant prices and initial contact. However, once we’ve paid the deposit we’ve had nothing. We’re still awaiting confirmation for our deposit payment and our atol certificates. Getting very...

Customer Support Team

Away Holidays

2 years ago

Dear Mr Marchbank, At the outset, we are sorry to hear that your experience with us hasn’t been the best and apologise for any inconveniences caused. Further, we are grateful to you for bringing this to our attention as such feedbacks helps us in improving our services further. The required documents have been sent to your registered email address and we hope that we have been able to address your concerns. Should you require any further assistance, please do not hesitate to write to us at customercare@awayholidays.co.uk. Regards, Away Holidays

Vedi l'intera recensione del cliente

Cliente fidato

2 years ago

Data di acquisto: 12/10/2022

Teresa is amazing

Teresa is great. Always so helpful and helps package up great deals that are highly competitive

Customer Support Team

Away Holidays

2 years ago

Dear Valued Customer, We are delighted to hear that you had such amazing booking experiences with Teresa. She would be humbled and thrilled to hear about your kind review. Do render us other opportunities to assist you again in your future travels. Regards, Away Holidays

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Cliente fidato

2 years ago

Data di acquisto: 07/10/2022

very helpful and clear over the phone when booking

Customer Support Team

Away Holidays

2 years ago

Dear Valued Customer, Thank you for choosing us for your travel arrangements. We look forward to assisting you again in your future travels. Regards, Away Holidays

Vedi l'intera recensione del cliente

Cliente fidato

2 years ago

Data di acquisto: 29/09/2022

Not very communicative,

I think that our £10k holiday for next April is booked, but once the deposit is paid the service seems to stop. We were promised an invoice within 24hours of payment, that was 10 days ago and despite...

Customer Support Team

Away Holidays

2 years ago

Dear Valued Customer, Thank you for taking out the time and sharing your kind review. Such feedbacks helps us in recognizing the key areas to work on and helps us in improving our services further. Looking forward to your continuous support in the future. Regards, Away Holidays

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Mr Masood Akhtar

2 years ago

Data di acquisto: 08/06/2022

Ciò che Mr Masood Akhtar ha detto su Away Holidays:

Worst holiday experience

Really disappointed with away holidays and their poor customer service and lack of knowledge. We had the worst holiday booking experience as our holiday had to be cancelled whilst at the airport. The...

Customer Support Team

Away Holidays

2 years ago

Dear Mr Akhtar, We are sorry to hear that your experience with us hasn't been the best. Please be informed that guidelines pertaining to the covid-19 travel restrictions were shared with you at the time of booking the holiday wherein, it was clearly stated that exemptions for RT-PCR test are only for fully vaccinated travelers and travelers under 12 years of age for arrivals in Dubai. Our records shows that one the passengers aged 14 years did not have a negative RT-PCR test and he completed only one dose of the covid-19 vaccination. Therefore, she was denied boarding at the airport. Upon being apprised of the situation, our travel consultants coordinated with both the airline and the hotel and your holiday package was rearranged. If you concerns remain unaddressed, please do not hesitate to write to us at customercare@awayholidays.co.uk. Regards, Away Holidays

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Mr Paul Hodgkiss

2 years ago

Data di acquisto: 01/10/2022

Ciò che Mr Paul Hodgkiss ha detto su Away Holidays:

Brilliant

The agent that dealt with me was verily efficient and listened to what I wanted and gave me good advice

Customer Support Team

Away Holidays

2 years ago

Dear Mr Hodgkiss, We are delighted to receive your kind review. Such feedbacks motivates our staff and helps us in improving our services further. Thank you for choosing us. Regards, Away Holidays

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Ms Sophie Oconnor

Watford

2 years ago

Data di acquisto: 30/09/2022

Ciò che Ms Sophie Oconnor ha detto su Away Holidays:

Great service as always from Rob

Customer Support Team

Away Holidays

2 years ago

Dear Ms Oconnor, Your valuable feedback is much appreciated. We look forward to serving you again in the near future. Thank you for choosing us. Regards, Away Holidays

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Cliente fidato

2 years ago

Data di acquisto: 08/02/2022

Considerate

They kept me jnformed, and also kept my deposit for two years allowing us to use it on our recent holiday.

Customer Support Team

Away Holidays

2 years ago

Dear Valued Customer, We really appreciate you for taking out the time and sharing your kind review. Do render us other opportunities to assist you again in your future travels. Regards, Away Holidays

Vedi l'intera recensione del cliente

Cliente fidato

2 years ago

Data di acquisto: 26/09/2022

Helpful customer service and efficient booking. We've been with Away Holidays several times and would recommend them.

Customer Support Team

Away Holidays

2 years ago

Dear Esteemed Customer, Your valuable feedback is much appreciated. We look forward to serving you again in the near future. Thank you for choosing us. Regards, Away Holidays

Vedi l'intera recensione del cliente

Cliente fidato

2 years ago

Data di acquisto: 18/09/2022

Great service

Ian at Away is my go-to person for holiday booking. Super helpful, polite, efficient and patient!! Away are always cheaper than anyone else I have ever looked at too - especially for Dubai

Customer Support Team

Away Holidays

2 years ago

Dear Valued Customer, Thank you for trusting us with your travel arrangements. We will strive to offer the best deals and deliver the highest quality of services at all times. We look forward to assisting you again in your future travels. Regards, Away Holidays

Vedi l'intera recensione del cliente

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Informazioni su Away Holidays

Away Holidays offers to luxury holidays to many of the world’s most popular holiday destinations, with special deals on offer every day. From romantic honeymoons in the Maldives to fly drive holidays in the USA, from worldwide multi-centre trips to incredible safaris, Away Holidays will help your holiday dreams come true. We’re ATOL protected, so your holiday is safe with us. Book your dream holiday today at Awayholidays.co.uk

020 8843 6750

Palmoak House, Southall, UB1 1SU, United Kingdom

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