I was very impressed by the way they handled my order being damaged in transit. Communication was good and replacements were sent out quickly. Very happy with the service.
I placed my order during the recent sale, and it took longer to arrive than expected. I was quickly reassured when I queried the delay - first by AI then by a very polite human. Two days later I...
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Data di acquisto: 24/05/2026
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MA
Maria
Verificato da Feefo
3 months ago
Ciò che Maria ha detto su ARRAN - Sense of Scotland:
Are you saying it's been delivered? I have not received my purchase
Hailey
ARRAN - Sense of Scotland
3 months ago
Hi there,
Thanks for getting in touch. We've checked the tracking information and it is currently showing as delivered.
If this isn't the case and you haven't received your order, please do get in touch with us at info@arran.com and we'll be more than happy to investigate this for you and get it resolved as quickly as possible.
Kind regards
The ARRAN Sense of Scotland Team
Data di acquisto: 24/05/2026
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EL
Elizabeth
Verificato da Feefo
GBR
3 months ago
Ciò che Elizabeth ha detto su ARRAN - Sense of Scotland:
Need to update if orders are delayed due to stock shortages. Have purchased these items before wife likes these items so sale prices are a bonus
Hailey
ARRAN - Sense of Scotland
3 months ago
Thank you for your feedback, and we're delighted to hear your wife enjoys the products and that you were able to take advantage of the sale prices.
We sincerely apologise for the delay to your order. Any items that are on pre-order should be clearly marked on our website, however we're very sorry if this was missed in this instance or wasn't clear during your purchase journey.
We appreciate you taking the time to bring this to our attention, and your feedback will be shared with the relevant team as we continue to improve the customer experience.
Kind regards
The ARRAN Sense of Scotland Team
Data di acquisto: 24/05/2026
0
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Sarah
Verificato da Feefo
3 months ago
Ciò che Sarah ha detto su ARRAN - Sense of Scotland:
Formally Arran Aromatics, ARRAN Sense of Scotland have created vibrant and evocative fragrances inspired by and made locally on the Isle of Arran since 1989. Each of their cruelty-free bath, body and home fragrance gifts are made using pure freshwater from their Island home and produced with a minimal impact on the environment.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Formally Arran Aromatics, ARRAN Sense of Scotland have created vibrant and evocative fragrances inspired by and made locally on the Isle of Arran since 1989. Each of their cruelty-free bath, body and home fragrance gifts are made using pure freshwater from their Island home and produced with a minimal impact on the environment.