Sent theses as a gift during lockdown, sent an email and even got a response. I asked for them not to include the invoice but the birthday girl got the invoice! Not good!
Arran Sense of Scotland
ARRAN - Sense of Scotland
6 years ago
Thank you for taking the time to leave a reveiw.
Please accept our sincere apologies that the invoice was included with your gift, I will ensure your fedback is forwarded onto our customer services team. We are currently working to improve the packaging of our gifted items.
We do apologise for any inconvenience this has caused and appreciate your continued support of our business during this time.
ARRAN Sense of Scotland Team
Have bought your goods before and was very impressed , the service I received was very good l have not received the goods yet obviously due to disruption with mail due to the corona virus but I’m...
I first found out about this company’s products after seeing some in a posh hotel. A friend gave me some hand wash as a gift and so I purchased matching eau de toilette, and some other items. You can...
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Data di acquisto: 05/05/2020
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Trusted Customer
Verificato da Feefo
6 years ago
Ciò che Trusted Customer ha detto su ARRAN - Sense of Scotland:
Thank you for taking the time to leave a review.
I can only apologise for the delay in receiving your items. We're experiencing an unprecedented demand in orders at the moment and working with a reduced dispatch team to allow us to implement safe, social distancing procedures within our warehouse. I have checked the tracking on your order and can see your items are out for delivery today.
Again please accept our apologies for the inconvenience caused.
ARRAN Sense of Scotland Team
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Trusted Customer
6 years ago
It’s ok that’s it’s late but an expected delivery date would be helpful. Also, please allow time for good to arrive before sending the review request.
Thank you.
TC
Trusted Customer
6 years ago
It arrived today and the bottles are much bigger than expected so a great surprise. So far they smell ok. Will try and give the free gift away as these are just like hotel samples and I only use a particular brand.
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Data di acquisto: 05/05/2020
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Trusted Customer
Verificato da Feefo
Perthshire
6 years ago
Ciò che Trusted Customer ha detto su ARRAN - Sense of Scotland:
I had concerns that the new perfume ' After the Rain' did not last very long after spraying, although the scent is wonderful. My concerns were taken seriously, and answered immediately. I am sure...
Formally Arran Aromatics, ARRAN Sense of Scotland have created vibrant and evocative fragrances inspired by and made locally on the Isle of Arran since 1989. Each of their cruelty-free bath, body and home fragrance gifts are made using pure freshwater from their Island home and produced with a minimal impact on the environment.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Formally Arran Aromatics, ARRAN Sense of Scotland have created vibrant and evocative fragrances inspired by and made locally on the Isle of Arran since 1989. Each of their cruelty-free bath, body and home fragrance gifts are made using pure freshwater from their Island home and produced with a minimal impact on the environment.