Hi Ruth Hunt, Thank you for taking the time for penning your review. It is only through feedback such as yours that we can maintain and indeed, where required, improve upon the services we provide to our customer families. We would like to apologize for the incidents you detailed in your review. Thank you, and we hope you will allow us to enhance your perception of us. Email id: support@ansio.co.uk
Toll-Free: 08000806781
Regards,Team Ansio.