Ades is the African Food and Drinks store of choice in the United Kingdom with free Home Delivery and Click & Collect.
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valutazioni nell'ultimo anno
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AO
Adesewa Osho
Verificato da Feefo
GBR
6 months ago
Ciò che Adesewa Osho ha detto su Ades Foods:
Absolutely great
Always fresh packaging for my frozen foods
Customer support on point
On time delivery
Customer Service Team
Ades Foods
6 months ago
Thank you for your wonderful feedback! 🌟
We’re thrilled to hear that you’re happy with the freshness of your frozen foods, our customer support, and the timely delivery. Your support means a lot, and we look forward to serving you again! 😊
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Cliente fidato
Verificato da Feefo
7 months ago
Delivery money is too high
Customer Service Team
Ades Foods
6 months ago
Thank you for your feedback. We understand your concern about delivery costs. To help, you can get 50% off shipping when you spend over £200, and if you’re within 4 miles of SE28 0AU, you qualify for free shipping. We hope this makes your shopping experience more convenient!
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KA
Kemi Adepoju
Verificato da Feefo
7 months ago
Ciò che Kemi Adepoju ha detto su Ades Foods:
Much better than expected
Delivery was free, not sure if they still offer it. Arrived on time. 3 items were missing but after completing the complaint form online, it was resolved the very next day..So very happy. Will order...
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Customer Service Team
Ades Foods
7 months ago
Thank you so much for your kind review! We’re delighted to hear your order arrived on time and that our team was able to quickly resolve the missing items.
We truly appreciate your understanding and your willingness to shop with us again. Your satisfaction means a lot to us!
0
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TO
Titi Oyejola
Verificato da Feefo
GBR
7 months ago
Ciò che Titi Oyejola ha detto su Ades Foods:
Good Selection, Poor Delivery
Ordering on line was very good
Prices are reasonable
Packaging for delivery was bad because the items were packed in open plastic bags making it easy fir delivery people to open and touch items....
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Customer Service Team
Ades Foods
7 months ago
Thank you for your feedback. We’re truly sorry for the experience you had with your recent order. While we’re glad to know you found our online ordering process and pricing satisfactory, we take your concerns about packaging, delivery communication, and food quality very seriously.
Please note that we have already begun reviewing our packaging methods to ensure all food items are properly sealed and protected during delivery. We’re also working closely with our delivery partners to improve communication and reliability.
We’d like to make this right — kindly reach out to us directly at websupport@adesfoods.com so we can look into your specific order and resolve this matter promptly.
Thank you once again for bringing this to our attention. Your feedback helps us serve you better.
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MO
MOPZ
Verificato da Feefo
7 months ago
Ciò che MOPZ ha detto su Ades Foods:
Good packaging
Delivery was good and package is always outstanding.
Customer Service Team
Ades Foods
7 months ago
Thank you so much for your positive feedback! We’re delighted to hear that you were pleased with our delivery and packaging. Your satisfaction means a lot to us, and we’ll keep striving to make every experience even better. We look forward to serving you again soon!
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Cliente fidato
Verificato da Feefo
7 months ago
Quality product.
Excellent!
Customer Service Team
Ades Foods
7 months ago
Thank you so much for this heartwarming review! We’re truly delighted that you enjoyed the quality, taste, and packaging of our products. Your kind words and patriotic spirit mean the world to us — they inspire us to keep making Nigeria proud through excellence and dedication.
God bless you for your encouragement and support. You are the reason we keep doing what we do. Together, we’ll keep celebrating the best of Nigeria! ❤️
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OM
Omotola
Verificato da Feefo
GBR
7 months ago
Ciò che Omotola ha detto su Ades Foods:
Great products and swift delivery
It was easy to order online and delivery was swift. Also got a gift from Ades and that really made me smile.
Customer Service Team
Ades Foods
7 months ago
Thank you so much for your kind words! We’re so glad to hear that your online ordering experience was smooth and that your delivery arrived swiftly. It’s wonderful to know the little gift from us made you smile, that truly makes our day!
We appreciate your support and can’t wait to serve you again soon.
0
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Cliente fidato
Verificato da Feefo
7 months ago
Great ordering but bad communication.
Ordering was straightforward.
However, communication was great i had to call to chase them up. Then I was told they would deliver the day I called them, which wasn't convenient for me because the...
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Customer Service Team
Ades Foods
7 months ago
Thank you for taking the time to share your feedback. We’re pleased to hear that you found the ordering process straightforward, but we’re truly sorry about the communication and delivery timing issues you experienced. That’s not the standard we aim for.
We’re currently working to improve our delivery coordination and communication so our customers receive better updates and more convenient delivery times. Your feedback is invaluable in helping us do better.
Thank you once again for your honesty and for choosing us, we hope to serve you even better next time.
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PI
Peace Ibe
Verificato da Feefo
7 months ago
Customer Service Team
Ades Foods
7 months ago
We’re very sorry for the frustration caused by the delay with your delivery. As communicated earlier, your order unfortunately got damaged in transit, which led to the extended delivery time.
We completely understand how disappointing this must have been and sincerely apologize for the inconvenience. Please be assured that we’re working closely with our delivery partners to prevent such occurrences in the future.
Thank you for your patience and understanding.
0
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OB
Olusegun Bello
Verificato da Feefo
GBR
7 months ago
Customer Service Team
Ades Foods
7 months ago
Thank you so much for your 5-star rating! ⭐ We truly appreciate your support and are delighted that you had a great experience with us. Your satisfaction means a lot, and we look forward to serving you again soon!
Ades is the African Caribbean retail and wholesale Cash and Carry of choice in the United Kingdom. We continue to increase our product range of quality foods and drinks sold at very competitive prices to embrace a wider market..
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Ades is the African Caribbean retail and wholesale Cash and Carry of choice in the United Kingdom. We continue to increase our product range of quality foods and drinks sold at very competitive prices to embrace a wider market..