Absolute-Snow Recensioni

Stella! Nothing better than that kind of spot-on service. Happy adventuring out there!

Thanks for your feedback, and we're sorry to hear you're disappointed. Just to clarify, while we do use some templates for replies like return instructions (as they contain a lot of necessary info), all other responses are written individually and tailored to each situation. In this case, the return fee wasn’t refunded as the item wasn’t considered faulty. The colour in question is described by the brand as Navy/Ink, which can sometimes have subtle purple tones depending on lighting, this isn’t seen as a fault, just a variation in how the shade appears. Thanks again for reaching out, and we’re here if you need anything else.

Thanks for your feedback, and we're really sorry to hear about the sizing issue. We completely understand the frustration around return costs, and just to confirm, once we realised you'd already returned the item, we refunded your return postage fee as a goodwill gesture. That should be back with you now or very shortly. We always aim to make things right and appreciate you bringing this to our attention. Let us know if there’s anything else we can help with.

Thanks for the 5-star stoke! We're pumped to know you had a solid experience. Here's to more epic gear and happy adventuring ahead!

That’s such a stella bit of feedback, thank you! We’re all about combining quality gear with a personal touch, and it’s awesome to hear that came through for you. Living remotely shouldn’t mean missing out on great service, and we’re stoked we could make your online experience a positive one. Here’s to more great kit and even better adventures!

Stoked you think so — thanks for the kind words! Here's to more epic gear and adventures ahead.

Stella to hear you were happy with the quick delivery, smooth comms, and solid pricing, that’s how we roll! Thanks for the feedback and happy adventuring!

Thanks for the 5-star rating, we really appreciate it! Happy adventuring!

Thanks a ton for your feedback, we’re stella grateful you highlighted the good price, communication, and delivery. Totally get your frustration around the return cost and refund speed though. Just to clarify, our returns team processed your refund within 24 hours of receiving the item, but we appreciate it can still take a few days to clear back to your account depending on your payment provider. We're always working on ways to make returns smoother and quicker, especially when sizing doesn’t go to plan. Ride the mountain and thanks again for giving us a go!

Stoked to hear our team could help you out and make the return process smooth and easy. Bummer the boots didn’t fit, but glad we could still deliver on service. Thanks for the kind words, and here’s to finding that perfect fit next time. Happy adventuring!