Excellent service, delivered within 12 hours of ordering!
Step2wo
Step2wo
13 years ago
What fantastic feedback! This is what we like to hear, our delivery service is important to us and we are happy to hear you found it so efficient.
Sincerely,
Francesca
Really excellent service. Faultless. i have ordered to a UK address and one in France both worked out 100%.
Step2wo
Step2wo
13 years ago
What brilliant feedback! Its very pleasing to hear that both here in the UK and in France you are experiencing good service from us. Thank you for taking the time to comment.
Sincerely,
Francesca
Step2wo shoes and boots are excellent great fitting shoes and brilliant for my daughter who has to use orthotics, however the postal/delivery service is shocking, I called and asked if the shoes...
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Step2wo
Step2wo
13 years ago
Thank you for taking the time to give us your feedback. We are happy to hear that you found the shoes to be great fitting and perfect for your daughter.
We are however saddened to hear that you had a bad experience with our delivery service. We deliver our stock as soon as we possibly can. This means that any items that are sitting in our main warehouse will be dispatched for next day delivery. However, if we have to call an item in this can take a little longer, as I can see this is what happened in your case. I can see that the order confirmation that we sent to you did state that it would be delivered within 5-7 days which we did. Unfortunately, with orders like this there is no way we can prioritise this to a next day delivery as we have to call the stock in, we then dispatch the item as soon as we receive them. If you require an item urgently you can always call before placing an order to see the location of the stock and estimated delivery time to give you a better insight as to when they will arrive.
We apologise for disappointing you with our service as it is something we take very seriously and do our best to be as helpful as possible.
Sincerely,
Francesca
Glad to hear you enjoyed our quick and efficient delivery to Germany and we hope that the UGG's will come to good use this winter.
Sincerely,
Francesca
excellent price and fast delivery, ordered on a sunday & were with me on tuesday
Step2wo
Step2wo
13 years ago
We are glad to hear you are so pleased with the price and speedy delivery, we do try our utmost to get items dispatched as quickly and efficiently to our customers as possible. Hope the UGG's are nice and snug.
Sincerely,
Francesca
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
