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Hiscox Insurance Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 3,858 recensioni

Cliente fidato

Verificato da Feefo

14 years ago

Website good but in places not as intuitive as it could be. Overall a good…

Website good but in places not as intuitive as it could be. Overall a good experience.

Cliente fidato

Verificato da Feefo

14 years ago

It was simple! Easy & understandable - As for the quote Excellent. All under 'one…

It was simple! Easy & understandable - As for the quote Excellent. All under 'one roof' Thanks.

Cliente fidato

Verificato da Feefo

14 years ago

Very simple to do with no fuss.

Cliente fidato

Verificato da Feefo

14 years ago

Very simple to get a quote and buy.

Cliente fidato

Verificato da Feefo

14 years ago

Excellent service and value

Cliente fidato

Verificato da Feefo

14 years ago

Policy purchased on-line. I did raise a query by e-mail back to "direct ins &…

Policy purchased on-line. I did raise a query by e-mail back to "direct ins & hiscox" etc towards end of 1st visit to website but no response received. I resolved the matter by going back into...

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Cliente fidato

Verificato da Feefo

14 years ago

I eventually decided to insure with someone else because it transpired that the only possible way…

I eventually decided to insure with someone else because it transpired that the only possible way to pay for services with Hiscox is by direct debit which i did not wish to do. I explained this to...

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Hiscox Insurance

14 years ago

Good afternoon Mr Collins, Thank you for taking the time to provide your feedback. We are aware people have different preferences for the way in which they wish to pay for insurance, and that this includes credit and debit cards. We have a continual programme of service improvement, and reviewing the range of payment methods we offer is included within this. We pride ourselves on the service that we provide, and we will review the service you received through our internal quality assurance processes. Annabel Venner Marketing Director

Cliente fidato

14 years ago

Thank you, a pretty standard corporate answer there to be honest, But just to add, I received a follow up call from your customer services later that day after my initial discussion, and when I explained to the caller why I wasnt taking up the policy I was told "ok thank you good bye" in other words it went in one ear and out of the other followed by a standard "thank you for your feedback" reply. I felt as though if i'd said something like "Tesco's are selling orange banana's today" I would have got exactly the same reply from your customer service person who was obviously in 'transmit only' mode and not particularly interested in whatever response they got. May I suggest, as a company if you are going to go down the route of follow up calls, then at least train the people who make these calls to actually listen to what the person has to say, rather than some autonotron giving a standard answer!!

Cliente fidato

Verificato da Feefo

14 years ago

Was referred and told that insurance was offered at around £150, instead ended up paying…

Was referred and told that insurance was offered at around £150, instead ended up paying £250 for a pretty avg policy.

Hiscox Insurance

14 years ago

Good afternoon Mr Ionannides, Firstly, may I thank you for choosing Hiscox for your insurance policy, and for taking the time to provide your feedback. One of our Business Insurance team will be in contact with you shortly to understand why there was a difference between the original figure and the final sum that you paid. We believe that our insurance policies provide quality cover, and we would value your input regarding ways in which we could improve. Annabel Venner Marketing Director

Cliente fidato

14 years ago

Seems my intial rating was a little too hasty... First off, thanks Annabel - I've recieved a call regarding my initial contaact with Hiscox, and very briefly they were able to explain a few points about my policy and the pricing that I wasn't happy with. Much happier now with the policy, and very confident of the high standard of customer service that I'll recieve should I need to make a claim. Thanks again.

Cliente fidato

Verificato da Feefo

14 years ago

Quick and simple to complete proposal

Cliente fidato

Verificato da Feefo

14 years ago

As a writer I thought your coverage summaries were very well written, easy to understand…

As a writer I thought your coverage summaries were very well written, easy to understand and comprehensive. They convinced me. The user experience on the website was also excellent.

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