Great service lots of advice and support given before the trip.
Nicole Stirling
The Dragon Trip
1 year ago
We are glad to hear you felt supported well before the trip! :)
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Nicole Stirling
The Dragon Trip
1 year ago
We are so grateful for your wonderful feedback! A trip of a lifetime is such high praise and we are glad we could provide such a memorable experience. We hope to see you on another Dragon Trip in the future!
I had all the information, such as the booking pack and meeting points, well in advance. The booking process went quickly and easily!
We had an Adventure Leader throughout the entire trip, who was...
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Nicole Stirling
The Dragon Trip
1 year ago
Thank you for your feedback!
We're so glad to hear that the booking process was smooth and that you received all the information you needed in advance. It's great to know that your Adventure Leader was knowledgeable and contributed to a positive experience.
We appreciate your review and hope to welcome you on another adventure soon! 🙌🏼
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Nicole Stirling
The Dragon Trip
1 year ago
Thank you for your wonderful feedback!
We're thrilled to hear that you enjoyed the variety of activities, from hiking to the relaxing days at the beach. It’s great to know you had memorable experiences like spotting elephants and exploring local sustainability projects.
We're also happy to hear that the hotels and transport were comfortable throughout your trip. We hope to welcome you on another adventure soon! 🐉
Tanggal pembelian: 22/11/2024
1
Bagikan
Pelanggan Tepercaya
Diverifikasi oleh Feefo
1 year ago
Nicole Stirling
The Dragon Trip
1 year ago
🌟 Thank you for the 5-stars! 🌟
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Nicole Stirling
The Dragon Trip
1 year ago
🌟 Thank you for the 5-stars! 🌟
Tanggal pembelian: 18/11/2024
0
Bagikan
Pelanggan Tepercaya
Diverifikasi oleh Feefo
1 year ago
Nicole Stirling
The Dragon Trip
1 year ago
Thank you for taking the time to leave a review. We're sorry to hear that your experience didn’t meet your expectations. We value all feedback as it helps us improve our services. If you would be willing to share more details about your experience, we would love to learn more about what went wrong and how we can make things better. Please feel free to reach out to us directly – we’re here to listen and address any concerns you may have.
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Nicole Stirling
The Dragon Trip
1 year ago
Thank you for your detailed feedback.
We’re sorry to hear that the tour didn’t meet your expectations. We appreciate your comments on the itinerary, the Adventure Leader's performance, and the group dynamics. We'll review these points internally to ensure improvements are made.
Regarding the weather-related cancellations, we understand the frustration however these were a part of Hakone Free pass, so were already paid for in advance, and we did not get any refunds here when they are cancelled. We are sorry this was not made clear during the tour. For future we’ll make sure our Adventure Leaders convey this message and look at how we can look into offering alternative options as compensation in the future.
We take all feedback seriously and will continue to strive to provide a better experience for all our guests.
Thank you again for sharing your thoughts.
Everyone always responded really quickly and our guide always answered all our questions in our group chat
Nicole Stirling
The Dragon Trip
1 year ago
Thank you for your positive review and kind words! 💕
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Nicole Stirling
The Dragon Trip
1 year ago
Thank you for your wonderful feedback!
We're so glad to hear you had a great time on the tour and enjoyed the balance of activities and free time. It’s fantastic that Ricardo’s recommendations added to your experience, and we're happy to hear the small group size made it feel more personal.
We truly appreciate your recommendation, especially for solo travellers, and we hope to welcome you on another adventure soon! 🫶🏼
Tanggal pembelian: 18/11/2024
0
Bagikan
LN
Leo Nguyen
Diverifikasi oleh Feefo
1 year ago
Apa yang dikatakan Leo Nguyen tentang The Dragon Trip:
Thank you so much for your kind words and for being a repeat customer!
We love to see that you have chosen to travel with us again!
We're thrilled to hear that you had a great experience on the tour, and that Ricardo made such a positive impact as a guide. It's fantastic that the transport experience added to the authentic feel of living like a local, and we're so glad you enjoyed the camaraderie with fellow travellers.
We look forward to welcoming you back for another adventure! 🙌🏼
Tanggal pembelian: 18/11/2024
0
Bagikan
TG
Todd Gibson
Diverifikasi oleh Feefo
London
1 year ago
Apa yang dikatakan Todd Gibson tentang The Dragon Trip:
In particular, our tour guide Terry balanced all aspects perfectly, tailoring the experience to our individual wants, a solid list of flexible recommendations for free time, and keeping the whole...
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Nicole Stirling
The Dragon Trip
1 year ago
Thank you for your wonderful feedback!
We're so glad to hear you had an amazing time in Japan and that Terry made the experience enjoyable and memorable. We also appreciate your suggestion regarding communication before the trip—it's always helpful to hear how we can improve the experience for future travellers. We’ll certainly take your feedback into account for next time.
Safe travels and we hope to welcome you on another adventure soon! 🌏
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Nicole Stirling
The Dragon Trip
1 year ago
Thank you so much for your thoughtful feedback!
We're thrilled to hear you enjoyed your tour and that Terry was able to make the experience so memorable and tailored to your needs.
We also appreciate your suggestion about improving communication prior to the trip—your advice is valuable, and we'll work on enhancing pre-trip information to ensure future travellers feel fully prepared.
Thanks again for recommending the tour, and we hope to welcome you on another adventure soon! 🙌🏼
sehr gute Organisation und Vorbereitung.
Meist exzellente Guids.
Nicole Stirling
The Dragon Trip
1 year ago
Thank you for your feedback!
We are very pleased that you were satisfied with the organisation and preparation of the trip.
It is nice to hear that the Adventure Leaders were great, too. 😊
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Nicole Stirling
The Dragon Trip
1 year ago
We are glad you were able to do a lot during the 31-days on the tour!
Thank you for sharing your feedback. 🌟
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
