1. Delay in delivery.
2. Call handler was impolite, when I asked about the delivery day.
Sarah J
Post Office Shop
8 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that you had a delay in your delivery alongside service that is not up to our standards.
I am unfortunately unable to advise further regarding your delivery as I can see that you placed your order with our standard Royal Mail delivery service. As per our delivery information, this has a 3-5 working day delivery time frame and is also an untracked service, so I am unable to view any tracking information for you regarding this to explain any potential delay.
In regards to your feedback about our call handler, I have passed this on to our customer services supervisor who will investigate this further for you.
Apologies for any inconvenience that you experienced.
Package picked up on the designated day . Very easy to deal with .
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Tanggal pembelian: 28/02/2018
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TC
Trusted Customer
Diverifikasi oleh Feefo
8 years ago
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