ordering was fine but the delivered items were very damaged and had to be returned and it has taken over 5 days to be refunded which is not accepatble
Sarah J
Post Office Shop
8 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that you received items that were damaged.
I have looked into your complaint for you and can see that unfortunately this was due to our courier not delivering them as expected. We arranged to have these items brought back to us and were waiting to receive these back in our warehouse so that we could credit you, however our courier disposed of the items due to damage.
A refund was raised for you on 23/04/2018 due to this and can take up to 3-5 working days to arrive in your bank or building society account.
I apologise for any inconvenience that this may have caused for you.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
Ulasan produk
Tanggal pembelian: 03/04/2018
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TC
Trusted Customer
Diverifikasi oleh Feefo
8 years ago
Apa yang dikatakan Trusted Customer tentang Post Office Shop:
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
